Elizabeth Jill Simpson Simpson
Elkridge
Summary
Dynamic pro
fessional with extensive experience in team management and employee training at Starbucks. Proven track record in enhancing productivity through effective coaching and quality control measures, significantly reducing error rates. Adept at inventory management and fostering a collaborative work environment, ensuring compliance with safety protocols and company policies.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks, Johns Hopkins Howard County Medical Cen
Columbia
03.2023 - Current
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Managed team of 10 employees, ensuring high productivity and quality standards were met.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented quality control measures, significantly reducing error rates.
- Maintained positive working relationship with fellow staff and management.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Manager
Safeway, Starbucks
Ellicott City
08.2021 - 07.2023
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with industry regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Elementary School Teacher
Granite Academy
Glen Burnie
08.2006 - 06.2021
- Communicated regularly with parents and guardians regarding student progress and concerns.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Instructed students individually and in groups using varied teaching methods.
- Participated in professional development activities related to educational trends.
- Led after-school tutoring sessions for students needing additional help.
- Fostered a classroom culture that supports diversity and inclusivity.
- Built relationships with students and guardians through active communication and positive feedback.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Administered and graded class tests to evaluate student progress and comprehension.
- Prepared, administered and graded daily work and tests to evaluate student's progress.
- Conducted regular parent-teacher conferences to discuss student progress and concerns.
- Provided guidance for students in developing problem-solving skills.
- Handled challenging classroom behaviors with positive and affirming techniques.
- Developed and implemented lesson plans to meet the needs of a diverse student population.
- Partnered with parents to maintain open communication, advise on available resources and build parental abilities necessary for student support.
- Organized and supervised class projects, field trips, and guest speaker events.
- Planned special events such as assemblies, holiday celebrations.
- Brought in purchased and donated materials to round out supplies for classroom activities.
- Facilitated small group activities to support individualized instruction.
Assistant to the Pastor
Harvester Baptist Church
Ellicott City
06.1998 - 12.2001
- Facilitated communication between staff members, volunteers, and congregation members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Performed clerical duties such as filing paperwork, copying documents.
- Served as a liaison between the Pastor and outside organizations or individuals.
- Coordinated volunteer recruitment efforts for various programs and ministries.
- Advised congregants seeking spiritual guidance or counsel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted with developing new programs to engage members of all ages.
- Attended conferences related to Christian ministry topics.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Assisted with budgeting tasks to ensure fiscal responsibility of church funds.
- Organized retreats or workshops for staff members to enhance their skillsets.
- Developed marketing materials for outreach initiatives.
- Provided administrative support to the Pastor, including scheduling meetings and managing correspondence.
- Collaborated with other churches in the community on joint projects or events.
- Participated in pastoral care visits to those in need within the congregation.
Elementary School Teacher
Grace Baptist Church
Newport
07.1997 - 05.1998
- Communicated regularly with parents and guardians regarding student progress and concerns.
- Created classroom environment that was conducive to learning, including establishing rules and procedures.
- Instructed students individually and in groups using varied teaching methods.
- Prepared, administered and graded daily work and tests to evaluate student's progress.
- Conducted regular parent-teacher conferences to discuss student progress and concerns.
- Provided guidance for students in developing problem-solving skills.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
Assistant to the President and CEO
Aeroproc
Newport
12.1996 - 07.1997
- Maintained an up-to-date calendar of events for the President and CEO's daily schedule.
- Followed proper accounting and bookkeeping procedures to support audits.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered incoming calls from stakeholders in a professional manner while providing accurate information about company policies or procedures when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Secretary
Ford Sales
Newport
12.1996 - 07.1997
- Produced and distributed memos, newsletters, and other forms of communication.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Handled confidential documents with discretion.
- Sent and distributed mail and parcels.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Cashier
Petals Florist & Giftshop
Newport
05.1989 - 06.1997
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Secretary's Assistant
Stinnett Automotive Group
Newport
06.1988 - 07.1996
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
Crew Chief
Bob Jones University
Greenville
08.1994 - 05.1996
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Coordinated with crew to increase task productivity and communication.
- Followed and supervised work practices to support safety and risk management guidelines.
- Oversaw quality control checks to ensure work met or exceeded company standards.
- Accomplished team objectives by effectively directing daily activities.
Sales Assistant
Goodys Family Clothing
Newport
05.1990 - 08.1994
- Performed regular price checks to ensure competitive pricing.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Informed customers about current promotions and discounts.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed orders accurately and efficiently using a POS system.
- Handled returns and exchanges according to company policies.
- Recommended, selected and located merchandise based on customer desires.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Secretary
City of Newport News
Newport
05.1989 - 08.1989
- Produced and distributed memos, newsletters, and other forms of communication.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Handled confidential documents with discretion.
- Sent and distributed mail and parcels.
Education
Bachelor of Science - Counseling Psychology
Bob Jones University
Greenville, SC05-1996
High School Diploma -
Cocke County High School
Newport, TN05-1992
Some College (No Degree) - Elementary Education
Walters State Community College
Morristown, TNSkills
- Employee training
- Team management
- Customer service
- Safety protocols
- Schedule development
- Workflow management
- Training and mentoring
- Team building
- Public speaking
- Effective communication
- Motivational leadership
- Inventory management
- Policy enforcement
- Decision-making
- Staff education
- Teamwork and collaboration
- Organizational skills
Certification
- Safe Serve
Accomplishments
- Starbucks Team of the Quarter in the DMV area
- High EcoSure Scores
- Employee of the Month
Affiliations
- I am often described as a "people person". I love to connect with a variety of people from all walks of life. I most enjoy connecting with my husband of 26 years and my grown children.
- I enjoy travelling to new and familiar places.
- I am a lifelong volunteer. I have a strong sense of community
References
References available upon request.
Timeline
Supervisor
Starbucks, Johns Hopkins Howard County Medical Cen
03.2023 - Current
Manager
Safeway, Starbucks
08.2021 - 07.2023
Elementary School Teacher
Granite Academy
08.2006 - 06.2021
Assistant to the Pastor
Harvester Baptist Church
06.1998 - 12.2001
Elementary School Teacher
Grace Baptist Church
07.1997 - 05.1998
Assistant to the President and CEO
Aeroproc
12.1996 - 07.1997
Secretary
Ford Sales
12.1996 - 07.1997
Crew Chief
Bob Jones University
08.1994 - 05.1996
Sales Assistant
Goodys Family Clothing
05.1990 - 08.1994
Cashier
Petals Florist & Giftshop
05.1989 - 06.1997
Secretary
City of Newport News
05.1989 - 08.1989
Secretary's Assistant
Stinnett Automotive Group
06.1988 - 07.1996
Bachelor of Science - Counseling Psychology
Bob Jones University
High School Diploma -
Cocke County High School
Some College (No Degree) - Elementary Education
Walters State Community College
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