Ella Hicks
Hanover
Summary
Results-driven individual skilled in client communication, teamwork, and organization. Experienced in fostering welcoming environments and enhancing guest experiences, committed to driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Team Member
Shake Shack
College Park, MD
12.2024 - Current
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining and kitchen areas to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and service during peak hours.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Engaged with guests to foster a welcoming environment and solicit feedback for improvement.
Administrative Legal Assistant
Rensin & Rosenstein, LLP
Greenbelt, MD
01.2024 - 08.2025
- Liaised between clients and attorneys to ensure clear communication and service delivery.
- Executed proper disposal of confidential documents to ensure client privacy and compliance.
- Managed document sorting, scanning, and data entry for client cases within an online filing system.
- Initiated communication with insurance companies to secure liens for clients.
- Completed client intake forms to gather information on new cases for new and returning clients.
Shift Manager
Ledo Pizza
Elkridge, MD
08.2020 - 08.2024
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Delivered exceptional customer service in dining environment, ensuring guest satisfaction and loyalty.
Cashier
Cafe Bagel
Elkridge, MD
01.2019 - 12.2020
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Criminology & Criminal Justice
University of Maryland, College Park
College Park, MD05.2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Computer skills
- File management
- Client communication
Languages
Spanish
Limited Working
Timeline
Team Member
Shake Shack
12.2024 - Current
Administrative Legal Assistant
Rensin & Rosenstein, LLP
01.2024 - 08.2025
Shift Manager
Ledo Pizza
08.2020 - 08.2024
Cashier
Cafe Bagel
01.2019 - 12.2020
Bachelor of Science - Criminology & Criminal Justice
University of Maryland, College Park