Ella Ross
Essex
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Amazon
09.2024 - 02.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Customer Returns Processor
Amazon
11.2023 - 04.2024
- Updated databases with new and modified customer data
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Leveraged computer, RF and powered equipment to put away and pull orders
- Exercised safety precautions to prevent injury or damage to products and equipment
- Triaged products for functionality and assessed visible conditions to determine resale eligibility
- Rotated through various departments to meet demands of business
- Attached identifying tags to track returned items and put back into re-saleable stock
- Examined merchandise to determine problems and evaluate for possible solutions or repair
- Inspected returned items to identify damage or defects, documenting information in database
Warehouse Agent
Amazon Air
08.2022 - 10.2023
- Implemented new technologies such as barcode scanning systems into the existing workflow process
- Organized warehouse storage areas by stacking boxes, crates, pallets, or other materials neatly on shelves or racks
- Attended regular safety meetings to stay abreast of changing regulations regarding workplace safety
- Prepared orders for shipment including packing and wrapping items securely
- Provided support during peak season periods when additional personnel was needed in the warehouse
- Utilized RF scanners to track movement of goods throughout the warehouse system
- Used pallet jacks to move items to and from warehouse locations
- Moved large and bulky items manually or with pallet jacks or forklifts
Certified Medical Technician
Progress Unlimited Inc
10.2008 - 09.2017
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality
- Monitored patients for medical changes and reviewed and revised care plans accordingly
- Provided excellent patient support and care to patients and families
- Supported bathing, dressing and personal care needs
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities
- Respected the rights of each individual client while maintaining confidentiality of all personal information
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Administered prescribed medications on a timely basis following care plan instructions
- Followed care plan and directions to administer medications
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair
- Followed safe lifting and transferring techniques to transport residents
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Accompanied clients to social events such as movies or plays
- Helped clients get in and out of beds and wheelchairs
- Recorded client status progress and challenges in logbooks and reports
- Maintained detailed records of services performed on clients
Customer Service Representative
Fort Lee Lodging
03.2016 - 03.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Helped customers find specific products, answered questions, and offered product advice
- Performed other duties as assigned by management
- Stocked shelves with merchandise when needed
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Issued receipts, refunds, credits or change due to customers
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Worked closely with front-end staff to assist customers
- Balanced daily transactions on a computerized point-of-sale system
Warehouse Worker
Amazon
10.2015 - 10.2016
- Moved large and bulky items manually or with pallet jacks or forklifts
- Operated scanners, computers, and other equipment to track orders
- Followed established guidelines for picking orders accurately
- Transported goods to designated areas within the warehouse facility
Order Selector
Standard Motor Products, Inc.
04.2013 - 05.2014
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner
- Used handheld scanners to key in data for packages
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility
- Used RF scanner to pick items from bins and complete orders
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Provided assistance with stocking duties when necessary during peak periods
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Confirmed items picked for orders by keying codes into system
- Operated forklift and pallet jack to transport heavy loads
Manager
Family Dollar
04.2013 - 04.2014
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Coached, mentored and trained team members in order to improve their job performance
- Exercised good judgment and decision-making in escalating concerns and resolving issues
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership during times of organizational change or crisis situations
- Maintained up-to-date records of employee attendance, payroll information, vacation requests
- Entered time and attendance logs in preparation for payroll
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Maintained adequate staffing to meet objectives within budget
Picker Packer
Chesapeake Bay Candle
05.2012 - 05.2013
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers
- Fulfilled orders quickly to accomplish challenging daily objectives
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks
- Maintained cleanliness of work area, equipment and supplies used in picking process
- Verified accuracy of picked items by comparing them against pick list
- Reported any damaged products to supervisor immediately upon discovery
- Labeled boxes and placed in outbound collection areas
Quality Control Inspector
Church & Dwight
01.2012 - 03.2013
- Inspected products for defects and conformance to customer specifications using precision measuring instruments
- Monitored production processes to ensure quality standards were met and documented results of inspections
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database
- Tested finished goods prior to shipment according to established protocols
- Examined products and materials for defects or deviations to remove or discard non-conforming items
- Maintained records of all nonconforming products and completed corrective actions as required
- Verified accuracy of product labels, including expiration dates and lot numbers
- Generated reports summarizing inspection results, defect trends, and other statistical data
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable
- Analyzed plans, specifications and blueprints to understand product requirements
Manager
McDonald's
10.2010 - 10.2011
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Created and managed budgets for travel, training and teambuilding activities
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
High School Diploma -
Harbor City Alternative School
Baltimore, MD06.2006
Skills
- Complaint Handling
- Workplace Safety
- Product Inspection
- Warehouse Operations
- Shipping and Receiving
- Order Processing
- Quality Control
- Call Documentation
- De-Escalation Techniques
- Account Management
- Regulatory Compliance
- Customer Service
- Remote Office Availability
- Problem-Solving Abilities
- Adaptability and Flexibility
- Analytical Thinking
- Computer Skills
- Order Fulfillment
- Policies and Procedures Adherence
- Data Entry
- Self-motivated and disciplined
- Packaging and labeling
- Picking and packing
Timeline
Warehouse Worker
Amazon
09.2024 - 02.2025
Customer Returns Processor
Amazon
11.2023 - 04.2024
Warehouse Agent
Amazon Air
08.2022 - 10.2023
Customer Service Representative
Fort Lee Lodging
03.2016 - 03.2017
Warehouse Worker
Amazon
10.2015 - 10.2016
Order Selector
Standard Motor Products, Inc.
04.2013 - 05.2014
Manager
Family Dollar
04.2013 - 04.2014
Picker Packer
Chesapeake Bay Candle
05.2012 - 05.2013
Quality Control Inspector
Church & Dwight
01.2012 - 03.2013
Manager
McDonald's
10.2010 - 10.2011
Certified Medical Technician
Progress Unlimited Inc
10.2008 - 09.2017
High School Diploma -
Harbor City Alternative School
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