Ella Valentine
College Park
Summary
Dedicated team member with a focus on customer satisfaction in restaurant and hospitality settings. Engages with guests through effective and friendly communication in all aspects of their experience, while seamlessly adapting to changing situations and environments.
Overview
1
1
year of professional experience
Work History
Front of House Team Member and Ticket Seller
The Clarice Smith Performing Arts Center
College Park, MD
03.2025 - Current
- Provides exceptional customer service to enhance guest experiences during, before, and after events
- Navigates multiple POS and organizational systems to ensure accuracy and satisfaction in all interactions with guests
- Processes cash, card, and return transactions both in-person and over the phone
- Provides wayfinding and general assistance with information about past, present, and future events
- Maintains flexibility when it comes to assigned duties, and completes tasks without being prompted
- Adapts quickly and positively to changing environments, maintaining a calm and collected atmosphere for guests
Restaurant Hostess
The Crabby Pig
Cumberland, MD
05.2025 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming and friendly atmosphere
- Managed reservation system together with walk-ins to optimize table turnover, waitstaff rotation, and guest flow
- Communicated effectively with kitchen and waitstaff to coordinate service needs, including assisting with service and expediting food
- Demonstrated strong multitasking skills by handling telephone calls while attending to in-person guest needs seamlessly
- Utilized a POS system to input and serve to-go orders of food, drinks, bulk crabs, and merchandise
- Maintained an organized waitlist for peak hours, holidays, and festivals, ensuring efficient seating and satisfaction of guests, even with a wait time of over an hour on some occasions
- Increased efficiency by organizing menus and updating daily specials boards before each shift, in addition to completing daily side work, opening, and closing details without fail
- Built positive relationships with regulars, and ensured their needs and preferences were met to the best of our ability
Education
Bachelor of Science - Anthropology
University of Maryland, College Park
College Park, MD05-2028
Skills
- Guest experience
- Customer service
- Order taking, on paper and using POS systems
- Table management
- Menu memorization
- Phone etiquette
- Hospitality experience
- Teamwork and collaboration
- Problem-solving
- Exceptional communication
- Professionalism
Timeline
Restaurant Hostess
The Crabby Pig
05.2025 - 08.2025
Front of House Team Member and Ticket Seller
The Clarice Smith Performing Arts Center
03.2025 - Current
Bachelor of Science - Anthropology
University of Maryland, College Park