Ellen Keister
Bowie
Summary
Seasoned healthcare professional with extensive experience in supervisory roles and case management. Proven track record of developing and implementing strategic plans to improve patient care and outcomes. Skilled in managing budgets, ensuring compliance with regulations, and collaborating with cross-functional teams. Seeking a challenging position in a healthcare organization where I can utilize my skills and experience to improve the health and well-being of patients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor
Beatrice Loving Heart, INC
05.2025 - Current
- Oversee all operations, processes, and infrastructure while looking for opportunities of improvement.
- Assess and track organizational and tactical risks and provide recommendations.
- Manage the staff schedule to ensure proper coverage at all times.
- Conduct interviews and orientation.
- Implement trends and assess opportunities to improve processes and execution.
- Collaborate with the office manager to ensure smooth operations.
- Ensure the staff is in compliance with policies and procedures.
- Oversee the day-to-day operations.
- Ensure all staff is in compliance with policies and procedures.
- Provide training and development to staff.
- Ensure the staff is in compliance with policies and procedures.
- Provide training and development to staff.
- Ensure the staff is in compliance with policies and procedures.
- Provide training and development to staff.
Case Management Coordinator
Compassionate Hearts Health Care
06.2022 - 04.2025
- Lead a team of case managers to provide patient care, ensuring compliance with regulations and standards.
- Develop and implement care plans for patients.
- Monitor and evaluate patient progress and outcomes.
- Coordinate with other departments to ensure comprehensive care.
- Provide training and support to case managers.
- Ensure compliance with regulations and standards.
- Develop and implement care plans for patients.
- Monitor and evaluate patient progress and outcomes.
- Coordinate with other departments to ensure comprehensive care.
- Provide training and support to case managers.
- Ensure compliance with regulations and standards.
Rehabilitation Manager
Save the Nation, Inc
02.2012 - 06.2021
- Managed multiple rehabilitation and community healthcare projects.
- Developed and implemented rehabilitation plans.
- Coordinated with other departments to ensure comprehensive care.
- Provided training and support to staff.
- Ensured compliance with regulations and standards.
- Developed and implemented rehabilitation plans.
- Coordinated with other departments to ensure comprehensive care.
- Provided training and support to staff.
- Ensured compliance with regulations and standards.
Country Director
Liam Reems Foundation
09.2008 - 01.2012
- Provided executive leadership for the organization’s programs, initiatives, and operations.
- Oversaw all programs related to mental health and social service.
- Developed and implemented strategic plans.
- Managed budgets and financial operations.
- Ensured compliance with regulations and standards.
- Developed and implemented strategic plans.
- Managed budgets and financial operations.
- Ensured compliance with regulations and standards.
Rehabilitation Coordinator
Rehabilitation Systems Inc (Contracted Through Delta T Group)
01.2008 - 08.2008
- Managed multiple rehabilitation and community healthcare projects.
- Developed and implemented rehabilitation plans.
- Coordinated with other departments to ensure comprehensive care.
- Provided training and support to staff.
- Ensured compliance with regulations and standards.
- Developed and implemented rehabilitation plans.
- Coordinated with other departments to ensure comprehensive care.
- Provided training and support to staff.
- Ensured compliance with regulations and standards.
Case Management Coordinator
DDS DC Government (Contracted Through Ashlin Management Group)
03.2005 - 12.2007
- Lead a case management team supporting individuals with mental and physical disabilities.
- Provided strategic direction on case planning and service coordination.
- Conducted team meetings and training sessions to ensure case management compliance.
- Developed and coordinated medical and therapeutic appointments for patients.
- Implemented the coordination protocol with proper referral interviews for placement in the Rehabilitation Program.
Supported Employment Manager
Community Services for Autistic Adults and Children Inc.
09.2004 - 03.2005
- Supervised a team of job coaches and employment specialists, ensuring compliance with laws and regulations.
- Developed and implemented job placement strategies.
- Coordinated with employers to ensure a safe work environment and meet employment goals.
- Provided training and support to staff.
- Ensured compliance with regulations and standards.
Case Manager & Residential Counselor
Community Services for Autistic Adults and Children Inc.
05.2001 - 09.2004
- Provided case management support with an emphasis on behavioral health.
- Developed and implemented care plans.
- Assisted clients in structured living environments to support individual needs.
- Provided training and support to staff.
- Ensured compliance with regulations and standards.
Education
Master of Science - Clinical Mental Health Counseling-
Walden University
Minneapolis, MN05-2026
Bachelor of Arts - Psychology
University of Maryland Baltimore County (UMBC)
Baltimore, MD05-2004
Skills
- Active Listening & Empathy Advocacy for Clients
- Collaboration & Teamwork
- Crisis Intervention & Prevention
- Community Outreach & Engagement
- Case Management & Coordination
- Program Development & Implementation
- Strategic Planning & Analysis
- Budget Management & Financial Operations
- Regulatory Compliance & Standards
- Training & Development
- Leadership & Executive Management
- Communication & Interpersonal Skills
Certification
National Provider Identifier- 1568266740
Certified Nursing Assistant- CNA
Certified Medicaid Technician- CMT
First Aid and CPR
DDA Core Training
- The Aging Process
- Communication Skills
- Behavioral Principles and Instruction
- Human and Legal Rights of Individuals
- Developmental Disabilities and Needs of Individuals
- Person Centered Planning
- Introduction to Autism Spectrum Disorder
- Supporting Individuals and Families in Making Choices
Timeline
Supervisor
Beatrice Loving Heart, INC
05.2025 - Current
Case Management Coordinator
Compassionate Hearts Health Care
06.2022 - 04.2025
Rehabilitation Manager
Save the Nation, Inc
02.2012 - 06.2021
Country Director
Liam Reems Foundation
09.2008 - 01.2012
Rehabilitation Coordinator
Rehabilitation Systems Inc (Contracted Through Delta T Group)
01.2008 - 08.2008
Case Management Coordinator
DDS DC Government (Contracted Through Ashlin Management Group)
03.2005 - 12.2007
Supported Employment Manager
Community Services for Autistic Adults and Children Inc.
09.2004 - 03.2005
Case Manager & Residential Counselor
Community Services for Autistic Adults and Children Inc.
05.2001 - 09.2004
Master of Science - Clinical Mental Health Counseling-
Walden University
Bachelor of Arts - Psychology
University of Maryland Baltimore County (UMBC)