Ellery Queen
Greenbelt
Summary
Experienced in food service with nearly 20 years in cafes and restaurants. Certified in ServSafe management, demonstrating commitment to food safety and quality. Proven ability to manage and delegate tasks effectively to large teams while maintaining a positive work environment. Skilled in conflict resolution, adept at addressing customer and staff concerns to ensure satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Triangle Coffee @ BCG
Washington
05.2025 - Current
- Crafted seasonal coffee and tea beverages for office team members.
- Maintained cleanliness and stock levels in cafe area.
- Developed syrups from scratch to enhance drink offerings.
- Provided excellent customer service and built rapport with regular customers.
- Managed inventory levels and restocked supplies as needed.
Café Manager
Tatte Bakery & Cafe
04.2024 - 05.2025
- Led and trained staff of 10 to ensure adherence to health standards daily.
- Delegated daily tasks and cleaning responsibilities to maintain operational efficiency.
- Resolved customer complaints and issues to enhance service quality.
- Maintained and tracked inventory to support accurate profit and loss assessments.
- Documented non-compliance of team members with company standards and procedures.
- Monitored inventory levels systematically, providing insights for General Manager.
Cafe Manager
Yellow the Cafe
10.2023 - 05.2024
- Oversaw daily operations for a team of 10+ staff members.
- Conducted staff training and development programs to enhance skills.
- Ordered, received, stocked, and organized merchandise and supplies effectively.
- Managed daily sales logs and handled cash transactions accurately.
- Ensured compliance with safe food handling protocols across all operations.
Restaurant Manager
Hilton
Washington
11.2019 - 10.2023
- Assisted GM in daily operations to enhance efficiency.
- Led staff training and team building initiatives to improve performance.
- Monitored inventory levels and placed weekly orders to maintain stock.
- Received and stocked all cafe purchases to ensure product availability.
- Tracked sales and revenue for weekly reporting and analysis.
- Scheduled staff according to business needs to optimize coverage.
Assistant Manager
Plan do see America/Kintsugi
08.2018 - 10.2019
- Adjusted grinder settings for optimal flavor extraction in espresso machines.
- Trained beginners in latte art techniques and milk steaming methods.
- Facilitated coffee cuppings to enhance group knowledge and tasting skills.
- Provided training and guidance to employees on coffee preparation standards.
Education
High school -
High Point High School
Beltsville, MDSkills
- Bartending and barista skills
- Customer service and hospitality
- Store and restaurant management
- Leadership and team management
- Inventory management
- Customer relationship management
- Team leadership
- Operational efficiency
Certification
- Manager ServSafe Present
- ServSafe
Timeline
Barista
Triangle Coffee @ BCG
05.2025 - Current
Café Manager
Tatte Bakery & Cafe
04.2024 - 05.2025
Cafe Manager
Yellow the Cafe
10.2023 - 05.2024
Restaurant Manager
Hilton
11.2019 - 10.2023
Assistant Manager
Plan do see America/Kintsugi
08.2018 - 10.2019
High school -
High Point High School