Elaheh Ahrens
Germantown
Summary
Dynamic sales and customer service professional with a solid foundation in retail merchandising, healthcare support, and small business management. Skilled in cultivating customer relationships and driving sales success. Noted for effective communication, adaptability, and consistent reliability.
Overview
22
22
years of professional experience
Work History
Sole Proprietor - Mother Goose Nest
MotherGooseNest.com
Gaithersburg
10.2019 - Current
- Create baby clothing & crochet/Knitted items for sale direct to consumers.
- Handle all marketing & advertising with a focus on maximizing exposure & minimizing costs.
- Create layout & functionality for the MotherGooseNest website, including a payment system.
- Regularly evaluate sales performance and customer feedback to identify areas for improvement, implementing proactive measures to enhance overall customer experience and drive sales growth.
- Spearheaded social media advertising campaigns, leveraging platforms such as Facebook and Instagram to reach target audiences and boost brand awareness, resulting in increased customer engagement and sales conversions.
Seasonal Merchandiser
Bell Nursery
Germantown
03.2021 - 07.2022
- Collaborated with distribution teams to optimize display and sales strategies, enhancing visibility and driving revenue.
- Implemented a comprehensive plant care routine, including daily watering and health checks, to maintain the vitality and attractiveness of plant inventory.
- Expanded botanical expertise by actively researching and familiarizing oneself with various plant species, enabling informed recommendations and enhanced customer service.
Pharmacy Technician
CVS Pharmacy
Reston
11.2018 - 03.2019
- Swiftly and accurately calculated dosages, dispensed medications, prepared prescription labels, and filled prescriptions for approval by pharmacists, achieving accuracy and maintaining a fast turnaround time to meet patient needs efficiently.
- Read medication orders, prepared and assembled medications, intravenous solutions, and therapies, consistently meeting or exceeding productivity targets while maintaining.
- Utilized proprietary computer program to access prescription information, patient and prescriber data, facilitate drug selection, and process insurance billing, enhancing workflow efficiency in medication management.
- Ensured cleanliness and maintenance of pharmacy facilities and equipment, achieving zero sanitation-related incidents and providing a sterile environment for staff and patients.
- Assisted in implementing pharmacy's quality assurance and control program, ensuring compliance with HIPAA, State Board of Pharmacy, and OSHA regulations to enhance patient care and satisfaction.
Soft Lines Department Associate/Cashier
Target Inc
Fairfax
01.2017 - 04.2018
- Directed customers to fitting rooms, answered questions, & provided further assistance as needed.
- Moved customers through the line quickly, while still ensuring highest level of customer service.
- Maintained consistent accuracy of cash register, made sure all payment transactions were correct.
- Paid special attention for computer recognition of proper price codes & applicable discounts.
- Handled customer phone calls and inquiries promptly and courteously to maintain positive customer relations.
- Oversaw customer activities per supervisor's request, adhering to theft awareness guidelines to ensure store security.
- Took initiative during slow times to re-stock shelves and cover other assigned tasks.
Sole Proprietorship, Jewelry Designer
Isabella Jewels
Vienna
10.2004 - 03.2017
- Crafted custom jewelry pieces for retail and private clients, tailoring designs for weddings and special occasions.
- Designed and created couture jewelry using Bead Creator Pro 6 to enhance unique offerings.
- Mastered work in a variety of materials, including precious metals, gems, stones, & crystals.
- Handled jewelry repairs for both major & minor issues, ensuring proper work & match.
- Selected merchandise for display & demonstrated for local art shows.
- Developed promotional strategies and built networks, successfully entering local craft fairs.
Education
Certificate - Sterile Processing Technician
Minneapolis Community & Technical College
Minneapolis, MN04-2006
Certificate - Travel Agent
McConnell Travel Academy
Minneapolis, MN05-1997
Skills
- Customer service
- Effective communication
- Visual merchandising
- Creative thinking
- Travel and Tourism
- Hospitality
- Extensive customer service
- Team collaboration
- Process Improvement
- Attention to detail
- Proficient with HIPAA Compliance
- Healthcare Curriculum Completion
- Attention to details
- Multitasking
Languages
English
Full Professional
Persian
Native/ Bilingual
Timeline
Seasonal Merchandiser
Bell Nursery
03.2021 - 07.2022
Sole Proprietor - Mother Goose Nest
MotherGooseNest.com
10.2019 - Current
Pharmacy Technician
CVS Pharmacy
11.2018 - 03.2019
Soft Lines Department Associate/Cashier
Target Inc
01.2017 - 04.2018
Sole Proprietorship, Jewelry Designer
Isabella Jewels
10.2004 - 03.2017
Certificate - Sterile Processing Technician
Minneapolis Community & Technical College
Certificate - Travel Agent
McConnell Travel Academy