Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Ellie Crutchley

Severna Park

Summary

Skilled in customer service, with experience as a private nanny, barista, and receptionist. Strong skills include problem-solving, active listening, and effective communication. Have contributed to enhancing customer satisfaction levels in previous roles by delivering high-quality service consistently.

Overview

3
3
years of professional experience

Work History

Private Nanny

Andrew Menkis
Baltimore
01.2025 - Current
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Met and communicated regularly with parents to discuss children's activities and development.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.

Barista

The Big Bean
Millersville
05.2024 - 02.2025
  • Restocked product displays based on demand and projected sales.
  • Memorized official and off-menu coffee and tea preparations.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Input orders into point of sale system and handled customer payments.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.

Receptionist

Rockbridge Academy
Crownsville
11.2021 - 03.2022
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Verified visitors' identification cards before allowing access to the building.

Education

Law Enforcement and Criminal Justice

Anne Arundel Community College
Arnold, MD
05-2028

High School Diploma -

Rockbridge Academy
Crownsville, MD
05-2024

Skills

  • Customer service
  • Team collaboration
  • Verbal and written communication
  • Time management abilities
  • Multitasking ability
  • Housekeeping
  • Academic support
  • Adaptability

Affiliations

  • Painting
  • Reading
  • Lacrosse
  • Piano
  • Bible Study
  • Dog sitting
  • Babysitting

Accomplishments

  • High School Honor Roll
  • Varsity Lacrosse Starter
  • Studio Art IV
  • Prayer Club Leader
  • Involved in FCA, Students for Life, RUF, Young Life

References

References available upon request.

Timeline

Private Nanny

Andrew Menkis
01.2025 - Current

Barista

The Big Bean
05.2024 - 02.2025

Receptionist

Rockbridge Academy
11.2021 - 03.2022

Law Enforcement and Criminal Justice

Anne Arundel Community College

High School Diploma -

Rockbridge Academy

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Ellie Crutchley