Ellysha Nedab

Facilitated special inspections for construction activities without permits, ensuring adherence to local building codes.

answering call and emails to constituents and personnel

scheduling, rescheduling and canceling inspections

entering condemnation information into Accela and Chip

sending out notices of violations and condemnations to property owners

Achieved timely processing of permit applications by implementing a comprehensive review system for building, mechanical, plumbing, electrical, occupancy, and demolition permits. Enhanced application quality through proactive communication with applicants, resulting in reduced resubmission rates. Improved overall compliance with regulatory standards through diligent oversight of application completeness.

Evaluated work scope and documentation to confirm adherence to city and state building and fire regulations, enhancing project compliance.

Achieved seamless project execution by coordinating necessary referrals. Confirmed agency approvals, penalty surcharges, property ownership, and permit fees to mitigate risks.

Achieved seamless permit issuance by validating contractor license information in the database. Secured necessary sign-offs to uphold regulatory standards prior to permit distribution.

Facilitated prompt responses to permit inquiries through effective management of phone and walk-in communications. Resolved customer permit issues, contributing to improved satisfaction and streamlined processes.

Resolved permit discrepancies through thorough research, resulting in timely and professional communication with customers.

Facilitated timely collection of bad check vouchers through efficient paperwork processing. Achieved compliance with overtime, re-inspection, and penalty surcharge fee regulations.

Streamlined permit file management, enhancing customer communication regarding permit statuses. Digitized permit records into the centralized electronic system, improving accessibility and efficiency.

Achieved high customer satisfaction by promptly answering phone calls and addressing service requests. Delivered comprehensive product and service information to meet customer needs. Enhanced customer engagement through effective communication strategies.

Achieved high customer satisfaction by promptly addressing email inquiries and coordinating appointment bookings.

Led initiatives to promote products and services through strategic phone interactions. Cultivated a professional company image while engaging with clients. Drove customer engagement efforts to strengthen brand reputation.

Facilitated communication between management and staff to efficiently resolve complex customer and technician grievances.

Managed data entry processes using Microsoft Word, Outlook, Excel, and Vista programming to streamline operations. Fostered a collaborative team atmosphere to drive sales growth and capitalize on market opportunities.

Executed technical support and troubleshooting for desktop and laptop computers, printers, and telephones to optimize technology resource utilization by staff.

Supported IT help desk functionality through diligent request tracking, equipment maintenance, and inventory management.

Analyzed and addressed technical challenges in LAN and WAN systems to ensure optimal network performance.

Engaged in collaborative efforts by leveraging excellent written and verbal communication skills.

Adapted swiftly to emerging technologies and systems to enhance operational effectiveness.

Exhibited proficiency in adjusting strategies and approaches to meet evolving challenges in varied environments.

Executed troubleshooting and configuration tasks related to Ethernet, TCP/IP, and VPN to enhance client connectivity solutions.

Oversaw simultaneous task execution, adapting to interruptions and prioritizing urgent demands effectively.

-System Upgrades & Optimization

-Security , Backup & Recovery Solutions

-Virus Detection, Removal & Prevention

-Technical&User Documentation

-Relationship Management

Platforms: Windows, Android, Microsoft,Exel

Hardware: Desktops, tablets, laptops,printers, scanners, projectors

Applications: Microsoft Dynamics, Norton/ McAfee Antivirus, Norton Internet Security

Oversaw a team of 30 technicians across Prince George’s and Montgomery counties to enhance operational effectiveness. Developed strategies to improve service delivery and team performance. Fostered collaboration among team members to achieve project goals.

Monitored assignments and arrivals to ensure timely and efficient logistics operations.

Assisted in tracking time and scheduling contracts for technicians. Supported coordination of inspections to optimize technician workflow. Facilitated communication between technicians and management regarding scheduling needs.

Cultivated a collaborative team environment to drive sales growth. Oversaw training programs for new employees and coached staff on compliance with WSSC regulations and operational procedures. Provided strategic guidance to enhance daily performance.

Delivered impactful initiatives that aligned with market needs and drove branch growth.

Increased revenue opportunities by effectively communicating staffing and equipment needs to branch management. Enhanced branch performance through proactive identification and resolution of resource gaps. Achieved operational improvements by aligning resource strategies with business objectives.

Achieved improved customer satisfaction by addressing complex issues with management oversight.

Achieved high customer satisfaction by promptly answering phone calls and delivering comprehensive service and product information. Enhanced customer experience through attentive support and responsiveness.

Assisted customers in selecting products and services through phone interactions. Maintained a professional company image during all communications. Supported team efforts to enhance customer satisfaction.

Conducted thorough inspections of sewer and branch lines for commercial and residential properties to ensure system integrity.

Achieved timely assessments of water service lines, facilitating effective repair strategies.

Oversaw data collection and analysis processes utilizing rigid seesnake software. Collaborated with teams to enhance data-driven decision-making.

Provided education to customers regarding complications and intrusions that hinder optimal line functionality.

Evaluated customer needs and recommended several economical solutions aligned with county and state inspection laws and regulations.

Supported customers by accurately handling loan request documentation to facilitate quick resolutions.

Collaborated with department staff and administrators to convey customer needs, fostering an environment of exceptional service and satisfaction.

Enhanced safety protocols by consistently following all driving guidelines.