Elma Ekwere
Glen Burnie
Summary
Versatile professional with experience in customer service and quality control. Strong organizational and communication abilities enhance team productivity and operational efficiency. Technically proficient in Microsoft Office and Google Workspace, with a commitment to maintaining high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Secretary
Continium Healthcare
Laurel
05.2025 - Current
- Managing Communication: Answering phones, managing emails, and responding to inquiries.
- Scheduling and Calendar Management: Arranging appointments and meetings.
- Record Keeping: Maintaining both physical and electronic files, including documents, databases, and client records.
- Document Preparation: Creating, editing, and formatting various documents like letters, memos, and reports.
- Office Management: Overseeing office supplies, equipment maintenance, and potentially coordinating with vendors.
Center Store Associate
Amazon Fresh
10.2023 - 02.2026
- Assisted customers in locating items and making informed purchasing decisions
- Maintained accurate inventory levels and ensured compliant product displays
- Operated handheld devices for scanning, inventory checks, and store tasks
- Collaborated with team members to restock products during peak hours.
- Monitored expiration dates and removed outdated items from shelves.
- Participated in training new associates on store procedures and policies.
Cross-Trained Team Member
Amazon Fulfillment Center
10.2022 - 05.2024
- Met daily targets for order accuracy and processing speed
- Trained new associates across multiple departments, improving team productivity
- Monitored compliance with safety protocols and performed inventory labeling
Customer Care Representative (Contract)
TurboTax (Intuit)
01.2024 - 04.2024
- Provided support for tax return processes and refund inquiries across phone and chat
- Resolved over 50+ customer issues daily with a 95% satisfaction rating
- Documented and escalated complex tax or billing issues for Tier 2 support
Cashier
Popeyes Restaurants
06.2021 - 10.2023
- Delivered friendly and efficient customer service in high-volume settings
- Handled transactions and balanced registers with accuracy
- Maintained clean and organized workspaces during peak hours
Quality Control Lab Intern
PepsiCo
Benin
01.2021 - 10.2022
- Conducted routine product testing to ensure alignment with quality standards
- Maintained and calibrated lab instruments to support production accuracy
- Collaborated with production teams to meet Good Manufacturing Practices (GMP)
- Documented test results accurately for compliance and reporting purposes.
- Organized research data into spreadsheets for easy retrieval and archiving purposes.
Education
High school Diploma -
Scholars Imperial Group of Schools
Benin01-2016
Skills
- Microsoft Office
- Google Workspace
- Calendly
- Customer Service
- Scheduling & Coordination
- Inventory Management
- Training & Onboarding
- Problem Solving
- Multitasking
- Written & Verbal Communication
- Office management
Websites
Skills
Microsoft Office (Outlook, Teams, SharePoint), Google Workspace, Calendly, Customer Service, Scheduling & Coordination, Inventory Management, Training & Onboarding, Problem Solving, Multitasking, Written & Verbal Communication
Timeline
Secretary
Continium Healthcare
05.2025 - Current
Customer Care Representative (Contract)
TurboTax (Intuit)
01.2024 - 04.2024
Center Store Associate
Amazon Fresh
10.2023 - 02.2026
Cross-Trained Team Member
Amazon Fulfillment Center
10.2022 - 05.2024
Cashier
Popeyes Restaurants
06.2021 - 10.2023
Quality Control Lab Intern
PepsiCo
01.2021 - 10.2022
High school Diploma -
Scholars Imperial Group of Schools