ELTON DANIEL
Baltimore,MD
Summary
Client-focused professional with 12+ years of experience managing accounts, driving retention, and resolving customer issues in fast-paced sales and service environments. Skilled at using account management software to track client health, surface data-driven insights, and proactively address needs before they become problems. Track record of building long-term client relationships that support renewals and repeat business. Now transitioning that foundation into a dedicated Customer Success Manager role focused on onboarding, adoption, and long-term client outcomes.
Overview
1
1
Language
1
1
Certification
20
20
years of professional experience
Work History
Route Sales Representative
Schmidt Baking Company
10.2006 - 09.2013
- Served as the daily point of contact for retail clients along an assigned route, building consistent, trust-based relationships that supported high customer satisfaction.
- Tracked daily sales and delivery records to ensure accurate, reliable service and documentation, and grew sales by 5% yearly.
- Organized merchandising and promotional displays to boost client engagement and drive incremental sales.
- Developed strong relationships with clients to promote brand loyalty and increase sales opportunities.
- Collaborated with warehouse staff to streamline order fulfillment processes and enhance operational efficiency.
Account Executive
Born Distribution
10.2013 - Current
- Manage a portfolio of 20 client accounts, serving as the primary point of contact for account health, issue resolution, and day-to-day relationship management.
- Use account management software to track client profiles, usage patterns, and performance analytics, enabling proactive outreach and reducing account churn.
- Partner with clients to understand their goals and match products/services accordingly, contributing to 15% growth in repeat business over 12 years.
- Implemented CRM software solutions to streamline communication and track sales performance effectively.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Collaborated with marketing teams to strategize promotional campaigns and improve brand visibility.
- Developed and maintained strong client relationships to drive account growth.
- Maintain accurate billing and invoice records, streamlining processes to improve turnaround time and reduce client-facing billing errors.
- Identify at-risk accounts through regular check-ins and data review, resolving concerns before they impact renewal or retention.
- Design and implement distribution and account strategies that improved inventory reliability and strengthened long-term client trust.
Education
Some College (No Degree) - General Studies
Lincoln University
Lincoln, PATowson Catholic High School
Towson, MD06.1997
Skills
- Customer Success Management
- Account Management & Development
- Customer Relationship Management (CRM)
- Customer Advocacy & Satisfaction
- Product Adoption
- Competitive Analysis
- Inventory & Operations Management
- Sales Promotion
- Time Management
- Adaptability
- Relationship building and management
- Written and verbal communication
- Customer service
- Strategic selling
- Customer relations
- Territory management
- Customer relationship management (CRM)
- Sales quota achievement
- Customer presentations
- Customer rapport
- Strong relationships
- Interpersonal skills
- Performance tracking
- Account planning
- Research and analysis
- Account servicing
- Business development
- Strategy implementation
- Vendor management
Certification
Course Careers
LANGUAGES
English — Highly Proficient
Timeline
Account Executive
Born Distribution
10.2013 - Current
Route Sales Representative
Schmidt Baking Company
10.2006 - 09.2013
Some College (No Degree) - General Studies
Lincoln University
Towson Catholic High School
Personal Information
Title: Customer Success Manager