Microsoft Office
Elvia Peralta
Waldorf
Summary
Driven professional with a track record of enhancing operations and customer satisfaction at Kids For Less and BHD International Bank Panama. Excelled in operations management and customer relations, significantly improving business processes and client financial wellbeing. Skilled in MS Office and fostering positive work environments, demonstrating a unique blend of technical and interpersonal abilities.
Overview
20
20
years of professional experience
1
1
Language
Work History
Assistant Manager
Kids For Less
07.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Reviewed general ledger entries and assessed accuracy.
Official of Operation
BHD International Bank Panama
01.2005 - 12.2010
- Conducted thorough credit analyses to ensure sound lending practices and maintain portfolio quality.
- Collaborated on strategic initiatives with senior management that resulted in significant business improvements.
- Processed new accounts and cross-sold opportunities to customers.
- Assisted clients in investment decisions, contributing to their financial growth and wellbeing.
- Referred customers to appropriate line of business to meet financial needs.
- Assisted customers with banking transactions, identifying and servicing customer needs and resolving issues.
- Enhanced customer satisfaction by providing efficient and professional banking services.
Education
No Degree - Admin Office Procedure
College of Southern Maryland
La Plata, MD 05.2001 -
Bachelor of Science - Business Administration
Universidad Organizacion Y Metodos
Santo Domingo 05.2001 -
Skills
Operations Management
Customer Relations
Business Administration
Positive Attitude
MS Office
Computer Skills
Time Management
Customer Service
Organizational Skills
Software
Timeline
Assistant Manager
Kids For Less
07.2014 - Current
Official of Operation
BHD International Bank Panama
01.2005 - 12.2010
No Degree - Admin Office Procedure
College of Southern Maryland
05.2001 -
Bachelor of Science - Business Administration
Universidad Organizacion Y Metodos
05.2001 -