Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Holloway

Baltimore,MD

Summary

Dynamic Account Manager with a proven track record at Propark Mobility, excelling in client relations and account management. Skilled in enhancing customer satisfaction through strategic initiatives and cross-functional collaboration. Recognized for implementing process improvements that boosted service delivery efficiency by 20%, while fostering teamwork and mentorship within diverse teams.

Overview

7
7
years of professional experience

Work History

Account Manager

Propark Mobility
08.2024 - Current
  • Managed client accounts, ensuring alignment with strategic goals and objectives.
  • Developed and executed account strategies to enhance customer satisfaction and retention.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Analyzed market trends to identify growth opportunities within existing accounts.

Client Service Supervisor

Employee Retirement System Of Texas
02.2021 - 06.2024
  • Supervised daily operations, ensuring adherence to company policies and client satisfaction.
  • Developed and implemented process improvements to enhance workflow efficiency.
  • Collaborated with cross-functional teams to resolve client issues promptly.
  • Analyzed client feedback to identify trends and recommend service enhancements.
  • Conducted regular performance evaluations, providing constructive feedback to team members.

Customer Service Supervisor

Vital Chek
07.2018 - 01.2021
  • Supervised daily operations to enhance service delivery and customer satisfaction.
  • Trained and mentored new team members on company policies and procedures.
  • Resolved customer inquiries efficiently through effective communication and problem-solving skills.
  • Monitored performance metrics to identify areas for process improvement and increased efficiency.

Education

High School Diploma -

Hammond High School
Columbia, MD

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Excel Spreadsheet
  • Time Management
  • Problem-Solving

Timeline

Account Manager

Propark Mobility
08.2024 - Current

Client Service Supervisor

Employee Retirement System Of Texas
02.2021 - 06.2024

Customer Service Supervisor

Vital Chek
07.2018 - 01.2021

High School Diploma -

Hammond High School
Courtney Holloway