Courtney Holloway
Baltimore,MD
Summary
Dynamic Account Manager with a proven track record at Propark Mobility, excelling in client relations and account management. Skilled in enhancing customer satisfaction through strategic initiatives and cross-functional collaboration. Recognized for implementing process improvements that boosted service delivery efficiency by 20%, while fostering teamwork and mentorship within diverse teams.
Overview
7
7
years of professional experience
Work History
Account Manager
Propark Mobility
08.2024 - Current
- Managed client accounts, ensuring alignment with strategic goals and objectives.
- Developed and executed account strategies to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed market trends to identify growth opportunities within existing accounts.
Client Service Supervisor
Employee Retirement System Of Texas
02.2021 - 06.2024
- Supervised daily operations, ensuring adherence to company policies and client satisfaction.
- Developed and implemented process improvements to enhance workflow efficiency.
- Collaborated with cross-functional teams to resolve client issues promptly.
- Analyzed client feedback to identify trends and recommend service enhancements.
- Conducted regular performance evaluations, providing constructive feedback to team members.
Customer Service Supervisor
Vital Chek
07.2018 - 01.2021
- Supervised daily operations to enhance service delivery and customer satisfaction.
- Trained and mentored new team members on company policies and procedures.
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Monitored performance metrics to identify areas for process improvement and increased efficiency.
Education
High School Diploma -
Hammond High School
Columbia, MDSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Excel Spreadsheet
- Time Management
- Problem-Solving
Timeline
Account Manager
Propark Mobility
08.2024 - Current
Client Service Supervisor
Employee Retirement System Of Texas
02.2021 - 06.2024
Customer Service Supervisor
Vital Chek
07.2018 - 01.2021
High School Diploma -
Hammond High School