Summary
Overview
Work History
Education
Skills
Certification
Awards
Publications
CONTINUED EDUCATION/PROFESSIONAL DEVELOPMENT
Timeline
Generic

Emebet Tesfaye

Silver Spring

Summary

Resourceful Project Manager with over 20 years experience with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clinical Trial Sample and Project Manager

TopAlliance Biosciences, Inc
06.2021 - 04.2025
  • Provided Clinical Biospecimen and Project Management support for TopAlliance Clinical studies
  • Partnered with CRO, External Central Laboratories and TopAlliance GCLP-compliant bioanalytical laboratory to ensure biospecimens are collected by study sites and shipped to appropriate central laboratories for storage and analysis, in accordance with study protocol and procedures specified in Quality Agreement, GLSD/Lab Manual.
  • Administered sample management and tracking system to identify and record storage location and condition of each sample throughout its life cycle
  • Coordinated weekly meetings with CRO Laboratory Manager to discuss and document data discrepancies and crafted queries with detailed problem description to assist study sites in promptly implementing appropriate action.
  • Contributed to the creation and regular update of instructional and procedural documents to include but not limited to Laboratory Manual, Data Management Plan, and Vendor Management Plan, CRF specifications.
  • Lead the selection of LIMS system that allows to manage the biospecimen through its lifecycle from acquisition to disposal.
  • Partnered with internal team (TopAlliance Bioanalytical Laboratory, Biostatistician and Medical Sciences) and external team (CRO’s Database Manager, Central Laboratories) and reconciled data across the clinical, Laboratory and third party vendor databases, identified and resolved discrepancies prior to Database Lock.
  • Scheduled and coordinated the creation of Clinical and IT Security SOPs and Policies for GCP and GDRP compliance
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.

IT Senior Technical Analyst

Children’s National (The HSC Health Care System)
07.2017 - 06.2021
  • Leads and/or participate in internal IT implementation programs or upgrades to HSC Applications, hardware and network services
  • Plan, coordinate project resources and monitor project execution with minimal disruption to the production environment and provide project updates to stakeholders
  • Track and resolve issues and communicate risks and proposed solutions to the team
  • Create training materials for end users as well as develop user guide documents for service desk staff
  • Spearhead yearly Electronic Medical Record (EMR) system upgrade, review regulatory enhancements, new application features and fixes in consultation with key stakeholders and subject matter experts.
  • Responsible for hardware/software requirement gathering, creation of project plan, developing and tracking of timeline for deliverables. Coordinate user testing and approval.
  • Participate in the Change Advisory Board to review change requests, assess business impact and approve or decline the implementation of the change request.
  • Review the efficiency operational procedures and provide process improvement recommendation.
  • Serve as technical liaison between business users and vendors to coordinate implementation of proposed solution, document application installation and troubleshooting guide and mentor service desk staff to efficiently solve end-user problems.

Service Delivery Manager

Anthelio Healthcare System (The HSC Health Care System)
05.2013 - 06.2017
  • Lead multiple IT technology innovation projects, upgrades of existing applications and hardware.
  • Monitored and evaluated project resource needs, defined requirements, coordinated and monitored project execution.
  • Developed stakeholder communication plan and ensured that implementations are performed as required by client deadlines.
  • Participated in new technology implementation review as Change Advisory Board member, identified benefit and impacts on IT customers, and approved change requests.
  • Managed five (5) field service technicians and oversee day-to-day operations of all support lines, served as HSC customer point of contact/escalation, developed standard operating procedures (SOP), troubleshooting documentation, implemented and IT asset management procedure

Project Lead / Service Desk Manager

General Dynamics IT – (WMATA Project, Washington DC)
08.2012 - 12.2012
  • Managed technical, contractual, and administrative aspects of the WMATA Help Desk task order, gather business requirements, developed communication plan and user adoption strategy, regularly reviewed Support Service Delivery and Project performance, recommend process improvement to WMATA Leadership, escalate and resolve project issues in collaboration with WMATA Leadership and other IT departments
  • Managed all project resources; planning, directing, and controlling all work assignments; staffing and coordinating personnel activities, established clear roles and responsibilities throughout the project, continuously monitor the project plan and ensure that deliverables are consistent with the best practices, coordinate training sessions for support staff and end-users
  • Provided a Single Point of Contact (SPOC) for WMATA leadership need for direction or guidelines, managed communication content, monitor and execute the communication plan, through a regular review of day-to-day contract status / SLAs, coordinating meetings and providing WMATA Leadership weekly and monthly reports on the project performance.

Senior Support System Manager

American Diabetes Association, Alexandria
08.2012 - 12.2012
  • Lead a highly motivated support staff in the resolution of incidents, request fulfillment and project completion through effective prioritization, delegation and coaching of technicians, implementation of Best Practices, and clearly defined objectives enabling the support staff in delivering outstanding service and maintain a positive interaction with IT customers.
  • Developed and Documented Help Desk Service Delivery Procedures in collaboration with Senior Management and department/divisional Point Of Contacts and automated workflow process within the Help Desk software enabling support staff in providing consistent service to IT customers.
  • Participated on new technology and implementation planning and strategic meeting to proactively assess changes impacts on support delivery and IT customers, and collaborated with Applications and Engineering team, to determine and document support steps and equip technicians with most current troubleshooting information and increase first contact resolution and customer satisfaction.
  • Developed new employee training/orientation program that progressively introduces support service policy and procedures, provides hands-on experience, encourages knowledge sharing between technicians and fosters teamwork, enabling new employees to assume their duties within one month.

Education

MS - Biotechnology-Concentration in Bioinformatics

The Johns Hopkins University
Baltimore, MD

MS - Physiology and Pharmacology

University of Poitiers

BS - Cellular Biology and Physiology

University of Poitiers

Skills

  • HIPAA and PCI compliance
  • Microsoft Office Suite,SharePoint, Microsoft Project
  • Project management
  • Project planning and development
  • Project scheduling
  • Schedule management
  • Stakeholder communications
  • Cross-functional collaboration
  • Staff management
  • Customer relations
  • Processes and procedures
  • Purchasing and procurement

Certification

  • A+ Certified
  • Network + (N+) Certified
  • Certified Novell Administrator (CNA)
  • Microsoft Certified Professional (MCP)
  • Project Management Professional (PMP)

Awards

Triple “C” Award in recognition for Demonstrating Excellence in understanding and responding to customer needs – December 2007, HEAT Application Project completion Award –2006, “Technical Support Award” for providing excellent on-site support for American Diabetes Association annual and scientific meeting-2002

Publications

Effects of post-mortem delay on subunits of ionotropic glutamate receptors in human brain. Yuehua Wang, Emebet Tesfaye, Robert P. Yasuda, Deborah C. Mash, David M. Armstrong, Barry B. Wolfe

CONTINUED EDUCATION/PROFESSIONAL DEVELOPMENT

  • Business Writing (2005)
  • Managing Multiple Projects (2008)
  • Management Trainings (2005)
  • Customer Service Training (2003)
  • Implementing Metrics for IT Service Management (2006)
  • Conflict Management (2008)
  • ITIL conferences with High Tech High Touch Solutions, Inc. and Pink Elephant (2005-2011)
  • HEAT User Group Meetings (2005-2011)
  • Help Desk Institute (HDI) users group (2005-2011)

Timeline

Clinical Trial Sample and Project Manager

TopAlliance Biosciences, Inc
06.2021 - 04.2025

IT Senior Technical Analyst

Children’s National (The HSC Health Care System)
07.2017 - 06.2021

Service Delivery Manager

Anthelio Healthcare System (The HSC Health Care System)
05.2013 - 06.2017

Project Lead / Service Desk Manager

General Dynamics IT – (WMATA Project, Washington DC)
08.2012 - 12.2012

Senior Support System Manager

American Diabetes Association, Alexandria
08.2012 - 12.2012

MS - Physiology and Pharmacology

University of Poitiers

BS - Cellular Biology and Physiology

University of Poitiers

MS - Biotechnology-Concentration in Bioinformatics

The Johns Hopkins University

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Emebet Tesfaye