Emely Machuca
Hyattsville
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Permit Tech
City of Mount Rainier
03.2022 - 11.2025
- Provided high-level customer service to residents, contractors, applicants via phone, email and in person; resolved issues and relayed accurate information.
- Served as primary point of contact for public inquiries related to inspections, permits, and general department inquiries
- Coordinated with inspectors to schedule inspections/meetings
- Received, reviewed, and processed permit applications for completeness and accuracy
- Collected permit fees; issued receipts & maintained accurate financial records and Completed department invoices
- Assisted with logging complaints, tracking deadlines, follow-ups and property owner communications.
- Maintained digital and physical filing systems and made sure that the information were up to date
- Processed incoming/outgoing mail and managed office supplies
- Utilized Microsoft Excel to create and log code compliance complaints, different permits issued and all the rental properties in the city in order to provide reminders for the yearly renewal
Tag & Title agent
AAQ Tag & Title inc.
07.2020 - 02.2022
- Process vehicle sticker renewals, Tag returns, and Titles following state guidelines
- Facilitate office applications to complete daily office tasks (Google Drive, Excel, and Word)
- Answer all questions from customers, having to do with tags and titles such as pricing and needed documents to be eligible to register a vehicle
Intern
ACG Insurance agency
07.2020 - 02.2022
- Assisted with quote inquiries for either Auto or Commercial insurances with 4 different companies we have to offer (Progressive, AIC, National General, and Maif)
- Respond to inquiries from Agencies or insureds regarding premiums, billing problems, cancellations, or any endorsement requests on policies
- Handled walk-in customers along with incoming phone calls concerning services
Receptionist
Massage Luxe
01.2020 - 08.2020
- Answered phone calls and booked appointments while also maintaining a clean and organized lobby
- Presented information of membership Massage Luxe offers to customers
Sales Associate
DSW
01.2018 - 08.2020
- Greeted every customer in the store with a helpful and friendly attitude, reading customer cues to match service level to their expectations.
- Explained the DSW Rewards program and its benefits, answered questions about merchandise for the customers, and directed customers to appropriate merchandise within the store.
- Unloaded merchandise from trucks, maintained clearance area standards, filled accessories, organized, and maintained the stockroom.
Education
High School Diploma -
Parkdale High School
05-2018
Skills
- Customer service
- Permit processing
- Financial recordkeeping
- Communication skills
- Invoice processing
- Tech-Savvy
- Administrative support
- Customer and client relations
- Filing
- Strong problem solver
- Document review and approval
- Public inquiries handling
- Data entry
Timeline
Administrative Assistant/Permit Tech
City of Mount Rainier
03.2022 - 11.2025
Tag & Title agent
AAQ Tag & Title inc.
07.2020 - 02.2022
Intern
ACG Insurance agency
07.2020 - 02.2022
Receptionist
Massage Luxe
01.2020 - 08.2020
Sales Associate
DSW
01.2018 - 08.2020
High School Diploma -
Parkdale High School