Emily Conrad
Frederick
Summary
Professional with strong foundation in emergency communications and crisis management. Skilled in rapid decision-making, clear communication, and efficient problem-solving under pressure. Known for teamwork, adaptability, and consistently achieving results. Proficient in using advanced communication technologies and maintaining composure in high-stress situations.
Knowledgeable Case Manager. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
23
23
years of professional experience
Work History
Emergency Communications Dispatcher
National Institutes of Health
Bethesda, MD
08.2024 - Current
- Operated emergency communication systems to relay critical information efficiently.
- Coordinated with multiple agencies to ensure effective response during emergencies.
- Monitored incoming calls and triaged incidents based on urgency and severity.
- Documented all communications accurately for future reference and analysis.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Contributed to a safer community environment by proactively identifying potential threats or hazards based on call patterns.
Case Manager
Beyond Shelter Frederick
Frederick, MD
07.2022 - 08.2024
- Coordinated comprehensive case management plans to address client needs and resources.
- Assessed client situations through detailed interviews and evaluations for tailored support services.
- Developed partnerships with community organizations to enhance service delivery and client access.
- Monitored progress of clients, ensuring compliance with treatment plans and adjusting as necessary.
- Advocated for clients' rights within various systems, including healthcare, housing, and legal services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Emergency Communications Specialist III
Frederick County Communications
Frederick, MD
02.2012 - 06.2022
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city or county. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Dispatch for Police, Fire and EMS.
- Maintain access to, and security of, highly sensitive materials. Provide emergency medical instructions to callers.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
- Learned material and passed all required tests for certifications.
- Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
Facilitator
Way Station Incorporated
Frederick, MD
07.2011 - 07.2015
- Primary job function was to help facilitate all the needs for mentally ill individuals to enrich their every day lives and activities, with the hope of eventually integrating them to the outside world to lead high functioning lives.
- Use mediation techniques to facilitate communication between clients, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
- Help schedule and transport clients to medical appointments, as well as grocery visits or other destinations.
- Monitor medications, conduct house meetings with occupants, oversee cleaning.
Outreach Worker
Frederick Community Action Agency
Frederick, MD
05.2003 - 11.2010
- Maintain updated client records with plans, notes, appropriate forms, or related information.
- Transport or accompany clients to scheduled health appointments or referral sites.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Worked as needed in on site clinic: checking in patients, going over history, applying for insurance or other benefits, any and all other needs of the client. Also worked in the soup kitchen and food bank handing out meals and packing up groceries for take home use.
Education
Bachelor of Science - Communications and Print Journalism
Shepherd University
Shepherdstown, WV05-2010
High School Diploma - undefined
Frederick High School
Frederick, MD06-2005
Skills
- Critical thinking
- Active listening
- Typing speed
- Information gathering
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Basic life support
Timeline
Emergency Communications Dispatcher
National Institutes of Health
08.2024 - Current
Case Manager
Beyond Shelter Frederick
07.2022 - 08.2024
Emergency Communications Specialist III
Frederick County Communications
02.2012 - 06.2022
Facilitator
Way Station Incorporated
07.2011 - 07.2015
Outreach Worker
Frederick Community Action Agency
05.2003 - 11.2010
High School Diploma - undefined
Frederick High School
Bachelor of Science - Communications and Print Journalism
Shepherd University