Emily Cullen
Nottingham
Summary
Operations Supervisor with a strong track record of addressing both routine and complex business challenges through extensive experience in coordinating and optimizing operations. Demonstrates sharp analytical skills with a proven ability to identify inefficiencies and drive effective process improvements. Recognized for strategic planning and a results-oriented leadership style that boosts team productivity and fosters operational excellence. Consistently streamlined workflows in previous roles, resulting in measurable gains in organizational efficiency.
Overview
5
5
years of professional experience
Work History
Bartender
Charles Village Pub Towson
Towson
07.2021 - Current
- Provided excellent customer service, fostering a welcoming bar environment.
- Maintained cleanliness of the bar area, ensuring compliance with health regulations.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
Salon Operations Specialist
Glo Tanning North East Region
Baltimore
08.2020 - Current
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Trained new staff on operational procedures and best practices for efficiency.
- Developed process documentation to standardize workflows across departments.
- Assisted in troubleshooting system issues to minimize operational disruptions.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Managed budgets and forecasted operational expenses to control costs.
- Oversaw the maintenance and repair of operational equipment to ensure reliability.
- Monitored operations and reviewed records and metrics to understand company performance.
- Created documentation related to operational procedures such as SOPs.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized team building activities to foster collaboration among staff members.
- Recruited new employees and built relationships, driving visibility.
Bartender
McFaul's Oyster & Reel
Essex
04.2022 - 01.2025
- Trained and mentored staff on beverage preparation and customer service standards.
- Developed cocktail menus based on seasonal ingredients and customer preferences.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Poured wine, beer, and cocktails for patrons.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Coordinated with chefs on food pairings for cocktails or beer selections.
Education
Associate of Arts - Psycology
The Community College of Baltimore County
Essex, MD05-2020
High School Diploma -
Perry Hall High School
Nottingham, MD06-2016
Skills
- Customer feedback analysis
- Budget management
- Performance monitoring
- Staff recruitment
- Workflow optimization
- Operational efficiency
- Idea development and brainstorming
Timeline
Bartender
McFaul's Oyster & Reel
04.2022 - 01.2025
Bartender
Charles Village Pub Towson
07.2021 - Current
Salon Operations Specialist
Glo Tanning North East Region
08.2020 - Current
Associate of Arts - Psycology
The Community College of Baltimore County
High School Diploma -
Perry Hall High School
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