Emily Goodman
Baltimore
Summary
Results driven professional with comprehensive experience in account management, focusing on building strong client relationships and drivin business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Account Manager
Digicert
Remote, USA
07.2025 - Current
- Partner with Account Managers to manage strategic customer accounts by building trusted relationships, driving product adoption, supporting contract renewals, improving retention, and identifying opportunities for account growth through consultative engagement and active listening.
- Prospect and develop new business opportunities by engaging multiple stakeholders, understanding customer business objectives, delivering value-based solution presentations, handling objections, and guiding prospects through the sales cycle to close enterprise opportunities.
- Collaborate with cross-functional teams to prepare Quarterly Business Reviews (QBRs), coordinate pre- and post-sales support, resolve customer issues, and deliver a seamless customer experience that strengthens long-term partnerships.
- Maintain accurate sales forecasts, customer records, contract information, risk assessments, and activity tracking in Salesforce CRM while managing multiple priorities, ensuring pipeline health, and supporting revenue growth through organized account management.
Studio/Account Manager
F45 Training Canton
Baltimore, MD
09.2023 - 07.2025
- Drive financial plans and increase gross margins of the business through optimal programming and capacity utilization
- Create daily, weekly, monthly, and annual marketing plan for social media, digital/print marketing, and community events
- Ensure all Front Desk systems and studio practices are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls
- Ensure a consistent sales effort is always maintained by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations
- Recruit, hire, train and deliver an onboarding program for all staff
- Maintain and grow the total membership base and oversee all aspects of the membership sales process
- Increase studio conversion rate and achieve client retention goals
- Maintain cleanliness, appearance and organization of the studio and inventory
- Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to both clients and internal staff
- Ensure studio branding by adhering to company guidelines and values
- Maintain a strong working knowledge of our small-group training programs by participating in at least two (2) training sessions per week
Bartender
Locals Only Baltimore
Baltimore, MD
08.2023 - 02.2025
- Effectively serve 200+ customers at one time while keeping a level head and positive attitude with coworkers and management
- Consistently keep the bar and all work areas clean and sanitary in agreement with bar standards and local, state, and federal laws
- Promote daily specials, happy hours, and specific brands of alcohol to customers, without bias or fear of rejection, which will boost daily sales by at least 5%
- Assess guest behavior/toxicity levels and identify when to get the attention of a bouncer or manager before negative circumstances arise
- Memorize 15+ specialty drinks for current menu and being able to learn on the fly when the drink menu changes based on demand
- Successfully assist in the booking of private events and coordination with the events coordinator to bring in built-in revenue and 18% gratuity for bartenders working.
Recruiter
Maxim Healthcare Staffing
Baltimore, MD
11.2023 - 09.2024
- Interview healthcare professionals, evaluate candidates' strengths and skills and compare them with clients' requirements
- Recruit 20+ employees & commit them to 20–45-hour workweeks over a one to three-month period
- Negotiate schedules, wage rates, and other terms and conditions of employment with external staff
- Coordinate the work schedules of external employees with clients, constantly communicating and collaborating with both parties to ensure client and employee needs are fulfilled
- Supervise & manage external staff, assess and investigate any staff related problems and administer performance counseling, coaching, and disciplinary measures when necessary
- Work with Accounts Manager to identify top accounts, target skill sets, key market segments, assess client staffing requirements, and other branch operations including sales, payroll, finances, client referral intakes, client opens and observation visits, performance appraisals, & marketing.
Licensed Life Insurance Agent
Symmetry Financial Group
Remote
01.2023 - 08.2023
- Provide advice to clients and recommend insurance products
- Provide good customer service to maintain and retain clients
- Expand customer base via warm and hot leads
- Interview prospective clients to gather data about them
- Sell life policies that payout on death and annuities that pay an income at retirement
- Analyze the client's current portfolios and make recommendations
- Assist clients during the claims process
- Maintain electronic and paper records.
Kennel Tech/Assistant
Wags and Whiskers Comprehensive Care
Birmingham, AL
02.2023 - 07.2023
- Always prioritize animal safety and comfort
- Maintain a clean and safe atmosphere
- Greet customers and dogs upon arrival at the facility
- Supervise up to twenty dogs each day and respond to each dog's individual needs
- Observe general kennel population for illness and injury
- Feed and administer medication to boarding dogs/cats
- Mentor less experienced staff on caring for and socializing animals as well as practices expected by facility.
Senior Trainer/Membership Coordinator
F45 Training
Birmingham, AL
10.2022 - 01.2023
- Provide customer service to clients with questions and concerns regarding facility equipment and membership services
- Demonstrate outstanding customer service to members and guests by providing a welcoming environment
- Focus on retention through establishing relations with members to provide superior customer service
- Develop and manage member-retention, fitness assessment and wellness programs
- Represent the studios to prospective and current members through sales presentations and customer retention activities
- Meet with potential clients to give sales presentations on membership benefits
- Develop sales presentations and procedures to improve sales revenue.
Studio Manager
F45 Training Bel Air
Bel Air, MD
02.2022 - 10.2022
- Manage the everyday functions of the business
- Manage and complete monthly inventory reports
- Utilize accounting related skills to complete inventory and membership reports
- Organize and deliver an appropriate range of fitness activities and programs to enhance profitability
- Promote the studio via social media to increase the number of memberships and usage
- Manage and oversee the recruitment, training, and monitoring of staff
- Handle and respond to complaints and incidents within the area of responsibility.
Bartender/Events Assistant
The Charles Baltimore
Federal Hill, MD
11.2014 - 10.2022
- Effectively served 200+ customers at one time while keeping a level head and positive attitude with coworkers and management
- Constantly kept the bar and all work areas clean and sanitary in agreement with bar standards and local, state, and federal laws
- Promoted daily specials, happy hours, and specific brands of alcohol to customers, without bias or fear of rejection, which boosted daily sales by at least 5%
- Assessed guest behavior/toxicity levels and identified when to get the attention of a bouncer or manager before negative circumstances arose
- Memorized 15+ specialty drinks when the drink menu changed based on demand
- Successfully assisted in the booking of 10+ parties that included $500+ built-in revenue and 18% gratuity for bartenders working.
Client Care Representative
Perry Hall Animal Hospital
Perry Hall, MD
08.2021 - 02.2022
- Successfully created a safe and fear-free environment for multiple clients at any given time
- Organized and managed 40-50 appointment requests daily through the online scheduler, by phone, and through email
- Kept detailed records and files for all clients and made it easier for all staff to retrieve them without difficulty
- Aided in achieving and surpassing monthly, quarterly, and yearly sales goals by enlightening clients on our various medical products and treatments.
Veterinary Receptionist
Santa Monica Pet Medical Center
Santa Monica, CA
06.2020 - 11.2021
- Answered multi-line phone calls and scheduled appointments appropriately and professionally
- Confirming services to be performed and method of payment from each client
- Selling heartworm and flea control medications while scheduling follow-up appointments
- Preparing additional paperwork such as release forms, cage cards, check-in sheets, and new client paperwork
- Releasing animals from surgery and reviewing post-op instructions with client
- Provided customers and pets with excellent customer services and listened to their needs to relay the information to veterinary medical staff.
Personal Trainer/Group Fitness Instructor
F45 Training
Central Burbank, CA
11.2020 - 08.2021
- Conducted group classes up to 24 members during scheduled class times
- Ensured that member's needs were met through personal recognition and by providing quality service
- Arrived to teach class in advance of the scheduled time to greet participants and answer questions
- Encouraged members to reach their fitness and wellness goals
- Anticipated the exercise and aerobics needs and interests of members in helping to develop appropriate goals for each member
- Exceed member expectations by 'going the extra mile'.
Client Care Representative
Perry Hall Animal Hospital
Perry Hall, MD
10.2018 - 06.2020
- Successfully created a safe and fear-free environment for multiple clients at any given time
- Organized and managed 40-50 appointment requests daily through the online scheduler, by phone, and through email
- Kept detailed records and files for all clients and made it easier for all staff to retrieve them without difficulty
- Aided in achieving and surpassing monthly, quarterly, and yearly sales goals by enlightening clients on our various medical products and treatments.
Independent Contractor/Dog Walker/Sitter
See Spot Walk
Baltimore, MD
06.2015 - 08.2018
- Successfully kept track of navigation throughout Baltimore City while handling 3+ animals at one time
- Having constant knowledge about all levels of medication given to each animal to keep them healthy
- Created a strong bond with each client which resulted in the expansion of the company and kept the business growing rapidly
- Repeatedly recognized by management for promptness, correctness, and attention to detail.
Education
Bachelor's - Criminal Justice
Stevenson University
Owings Mills, Maryland01-2014
Skills
Account Management
Client Relations
Project Management
Teamwork and Collaboration
Networking
Time Management
Microsoft Office expertise
Timeline
Account Manager
Digicert
07.2025 - Current
Recruiter
Maxim Healthcare Staffing
11.2023 - 09.2024
Studio/Account Manager
F45 Training Canton
09.2023 - 07.2025
Bartender
Locals Only Baltimore
08.2023 - 02.2025
Kennel Tech/Assistant
Wags and Whiskers Comprehensive Care
02.2023 - 07.2023
Licensed Life Insurance Agent
Symmetry Financial Group
01.2023 - 08.2023
Senior Trainer/Membership Coordinator
F45 Training
10.2022 - 01.2023
Studio Manager
F45 Training Bel Air
02.2022 - 10.2022
Client Care Representative
Perry Hall Animal Hospital
08.2021 - 02.2022
Personal Trainer/Group Fitness Instructor
F45 Training
11.2020 - 08.2021
Veterinary Receptionist
Santa Monica Pet Medical Center
06.2020 - 11.2021
Client Care Representative
Perry Hall Animal Hospital
10.2018 - 06.2020
Independent Contractor/Dog Walker/Sitter
See Spot Walk
06.2015 - 08.2018
Bartender/Events Assistant
The Charles Baltimore
11.2014 - 10.2022
Bachelor's - Criminal Justice
Stevenson University