Emily Hawkins
Lutherville
Summary
Efficient mail carrier and former medical assistant with a focus on accuracy and detail. Known for exceptional communication and organizational skills, contributing to seamless operations and improved service delivery across various roles.
Overview
18
18
years of professional experience
Work History
Mail Carrier-RCA
USPS
Hampstead, MD
06.2023 - Current
- Delivered mail and packages efficiently along designated routes.
- Maintained accurate records of deliveries and pick-ups.
- Assisted in training new employees on delivery protocols.
- Ensured timely service while adhering to safety regulations.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Medical Assistant/Receptionist
Next Step Pediatrics
Towson, MD
09.2010 - 04.2023
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Maintained electronic health records, ensuring compliance with privacy regulations and accuracy standards.
- Trained new staff members on administrative procedures and software systems for efficient operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Cashier
Staples
Lutherville, MD
05.2008 - 05.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at end of shifts.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
Education
Some College -
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Towson Catholic
Towson, MDSkills
- Safety awareness
- Technology use
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Self motivation
Timeline
Mail Carrier-RCA
USPS
06.2023 - Current
Medical Assistant/Receptionist
Next Step Pediatrics
09.2010 - 04.2023
Cashier
Staples
05.2008 - 05.2010
Some College -
The Community College of Baltimore County
High School Diploma -
Towson Catholic