Summary
Overview
Work History
Education
Skills
Timeline
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Emily Knight

Parkville

Summary

Professional with proven 5+ year track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.

Overview

8
8
years of professional experience

Work History

Dental Office Manager

Woodholme Smile Care
07.2019 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Veterinary Technician

Dundalk Animal Hospital
06.2017 - 07.2019
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work and x-rays to aid in accurate diagnosis and treatment planning.
  • Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.

Education

Patapsco High School
Dundalk, MD
01-2015

Skills

  • Treatment Planning
  • Schedule management
  • Insurance billing
  • Office management
  • Patient relations
  • HIPAA compliance
  • Customer service
  • Computer skills
  • Dental software proficiency
  • Teamwork and collaboration
  • Negotiation and conflict resolution

Timeline

Dental Office Manager

Woodholme Smile Care
07.2019 - Current

Veterinary Technician

Dundalk Animal Hospital
06.2017 - 07.2019

Patapsco High School

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Emily Knight