EMILY MARTINEZ
Ft. Washington
Summary
Committed job seeker experienced with handling customer
interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high client satisfaction, excelling in a variety of service sales, and fostering brand loyalty.
Overview
7
7
years of professional experience
Work History
Spa Associate
Hand and Stone
Kingstowne, VA
08.2024 - Current
- Welcome and tend to up to 50 clients daily in a professional, friendly manner
- Scheduled and managed appointment bookings to optimize service availability
- Promote and sell spa services such as memberships, gift cards, enhancements, retail, etc.
- Answer high-volume calls and address a variety of client inquiries
- Promoted and sold spa services, including memberships and gift cards, enhancing client engagement
- Maintained accurate records of client documentation to support efficient service delivery.
Team Member
Baskin Robbins
Manchester Lakes, VA
04.2022 - 01.2023
- Assisted customers with product selection and ordering process
- Collaborated in designing attractive dessert displays for shop freezer
- Tracked temperatures of about 10 freezers and refrigerators to uphold food safety standards.
- Restocked shelves with products in a timely manner to ensure availability for customers.
Temp Bindery/Fulfillment
AlphaGraphics
Old Town, VA
10.2019 - Current
- Folded, bound, inserted, and collated booklets
- Sorted and stuffed over 300 letters to ensure accurate and organized mailings for the Postal Service
- Stamped and sealed envelopes for efficient processing for efficient mailing processing
- Overseen operation of mailing equipment for efficient processing of mail
Barista
Starbucks
National Harbor, MD
07.2023 - 09.2023
- Managed crowds of customers daily with efficiency and levelheaded customer service
- Processed customer payments expeditiously using cash register
- Memorized extensive recipes for specialty coffee beverages and seasonal offerings
- Routinely ground and brewed coffee, heated food items, restocked and sanitized lobby/work areas as a part of a strict, 10-minute timed customer support cycle.
Education
High School Diploma -
Thomas Edison High School
Alexandria, VA06-2023
Skills
- Guest relations
- Sales strategies
- Reception oversight
- Payment processing
- Microsoft Office proficiency
- Supply inventory management
- Detail oriented
- Flexibility
- Fast learner
- Strong work ethic
- Professional
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Spa Associate
Hand and Stone
08.2024 - Current
Barista
Starbucks
07.2023 - 09.2023
Team Member
Baskin Robbins
04.2022 - 01.2023
Temp Bindery/Fulfillment
AlphaGraphics
10.2019 - Current
High School Diploma -
Thomas Edison High School