Emily O’Neal
Beltsville
Summary
Versatile and results-driven professional with extensive experience in claims processing and team leadership, notably at Agency Insurance Company. Excelled in enhancing customer satisfaction and team performance through effective problem-solving, active listening, and meticulous documentation review. Proven track record in fostering collaboration and improving operational efficiencies.
Overview
3
3
years of professional experience
Work History
Claims Assistant
Agency Insurance Company
12.2023 - Current
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
Team Lead
Walmart
10.2021 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Team Lead
Clark’s
08.2021 - 06.2023
Education
Laurel High School
Laurel, MDSkills
- Claims processing
- Microsoft office
- Claim investigation
- Data entry
- Confidentiality handling
- Time management
- Documentation review
- Accident investigations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Active listening
- Teamwork skills
Timeline
Claims Assistant
Agency Insurance Company
12.2023 - Current
Team Lead
Walmart
10.2021 - 11.2023
Team Lead
Clark’s
08.2021 - 06.2023
Laurel High School
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