Emily Rowley
39216 East Cusic Court Mechanicsville
Summary
Experienced banking specialist seeking to transition into the government contracting industry. Eager to build a successful career and broaden skill set. Adept at fostering teamwork and delivering results. Thrives in dynamic environments that require adaptability. Known for reliability, possesses exceptional communication, attention to detail, problem-solving, and leadership abilities. Contributes to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Bank Teller
PNC Bank
10.2023 - Current
- Manage three bank tellers ensuring they are adhering to policies, procedures, and regulatory compliance.
- Train junior tellers around the region in best practices for client interactions, upholding excellent standards of service quality across the team.
- Maintain cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Conduct regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Reduce errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Oversee daily operations of the branch, to include opening and closing of the branch, ordering cash and supplies, managing inventory, overseeing customer service, balancing accounts, resolving customer issues, maintaining security procedures and delivering insight reports.
- Exceptional communication skills: interacting with customers and coworkers both in person and over the phone, embodying the value of taking care of the customer.
Bank Teller
PNC Bank
07.2021 - 10.2023
- Maintain cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Reduce errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Exceptional communication skills: interacting with customers and coworkers both in person and over the phone, embodying the value of taking care of the customer.
- Establish trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Oversaw daily operations of the branch, to include opening and closing of the branch, ordering cash and supplies, managing inventory, balancing accounts, resolving customer issues, and maintaining security procedures.
Education
High School Diploma -
Chopticon High School
05.2020
Skills
- Microsoft Office
- Customer Service
- Detail Oriented
- Teamwork and Collaboration
- Proactive Problem Solver
- Organizational Skills
- Time Management
- Adaptable to High-Pressure Environments
Timeline
Lead Bank Teller
PNC Bank
10.2023 - Current
Bank Teller
PNC Bank
07.2021 - 10.2023
High School Diploma -
Chopticon High School
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