Summary
Overview
Work History
Education
Skills
Timeline
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Emily Urie

Summary

Goal-oriented manager with extensive experience in the beauty industry and a proven track record of successful leadership. Skilled in driving productivity and ensuring customer satisfaction, leading to increased revenue and sales. Committed to streamlining procedures and maximizing employee talents to achieve optimal efficiency.

Overview

8
8
years of professional experience

Work History

Sales Manager

Ulta
11.2022 - Current
  • Increased customer retention
  • Trained and supervised10 new employees on customer service training, including script recitation, conflict resolution, and data entry practices
  • Increased sales by15% from the previous year
  • Trained store personnel on how to interact with customers, not just sell items
  • Communicated with customers daily, provided friendly and courteous service, and answered questions
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
  • Trained store personnel on the company's products, services, customer service, and appreciation
  • Managed a cash register with an average of $15,000-$35,000 in sales each day

Concierge

Brightview Senior Living
03.2017 - 12.2022
  • Provided help to residents with billing, ordering and transportation
  • Assisted in the new resident orientation process
  • Managed appointments and calls for4 back room directors

Receptionist

A Total Experience
05.2017 - 09.2019
  • Managed an appointment book for8 stylists
  • Assisted in helping stylists with shampooing and finishing chemical services
  • Maintained shop cleanliness
  • Washed laundry and any bowls/tools used

Education

Perry Hall High School
Perry Hall, MD
2018

Skills

  • Prioritization and Time Management
  • Customer Engagement
  • Strong Verbal Communication
  • Proficient in Microsoft Word
  • Team Leadership
  • Beauty Industry Insights

Timeline

Sales Manager

Ulta
11.2022 - Current

Receptionist

A Total Experience
05.2017 - 09.2019

Concierge

Brightview Senior Living
03.2017 - 12.2022

Perry Hall High School

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Emily Urie