Istrate Emanuela
Chisinau
Summary
Dynamic manager with a proven track record at Tucano Coffee, excelling in inventory management and team building. Spearheaded operational improvements, enhancing workflow efficiency and customer satisfaction. Adept in Microsoft Excel for data analysis, I foster effective communication and collaboration, driving success in fast-paced environments.
Overview
3
3
years of professional experience
4045
4045
years of post-secondary education
Work History
Manager
Crossroads Coffee
Chişinău, bd.Negruzii 2/4
01.2024 - Current
- Managed daily operations and workflows in a fast-paced coffee shop environment.
- Supervised staff to ensure excellent customer service and teamwork.
- Trained new employees on coffee preparation and company standards.
- Coordinated inventory management and stock replenishment for the café.
- Assisted in developing promotional activities to enhance customer engagement.
- Monitored equipment functionality and arranged for necessary repairs or maintenance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Manager
Tucano Coffee
Chişinău, bd. Moscovei , 5
01.2023 - 01.2024
- Coordinated and supervised daily administrative and operational activities to ensure efficient business performance.
- Managed and maintained administrative documentation, ensuring accuracy, organization, and proper archiving.
- Processed, verified, and entered invoices while maintaining accurate financial and operational records.
- Utilized 1C software for invoice processing, inventory management, and generating operational reports.
- Applied advanced Microsoft Excel skills to create reports, track sales and expenses, and analyze business data.
- Managed inventory levels, monitored stock movement, and coordinated supply orders with vendors.
- Communicated effectively with suppliers, partners, and clients to support smooth business operations.
- Organized employee work schedules and assisted with onboarding and training new staff members.
- Monitored staff performance and supported the maintenance of a productive and professional work environment.
- Ensured compliance with company policies, internal procedures, and relevant regulations.
- Handled internal and external business correspondence and supported management decision-making.
- Identified opportunities to improve workflow efficiency and optimize administrative processes.
- Managed daily operations and workflows in a fast-paced coffee shop environment.
Education
Associate of Science -
Free International University of Moldova, ULIM
Chişinău, Moldova 09.2022 - 05.2025
“ Doina Și Ion Aldea-Teodorovici” High School
Chişinău, Moldova “ Ștefan Cel Mare” Secondary School
Bravicea, Călărași District, Moldova Skills
- Inventory management
- Microsoft Excel
- Project coordination
- Quality control
- Customer relationship management
- Supplier communication
- Team building
- Time management
- Investigative reporting
- Effective communication
Languages
Romanian
First Language
English
Upper Intermediate (B2)
B2
Russian
Advanced (C1)
C1
Turkish
Beginner (A1)
A1
Timeline
Manager
Crossroads Coffee
01.2024 - Current
Manager
Tucano Coffee
01.2023 - 01.2024
Associate of Science -
Free International University of Moldova, ULIM
09.2022 - 05.2025
“ Doina Și Ion Aldea-Teodorovici” High School
“ Ștefan Cel Mare” Secondary School