Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Emma Gordon

Baltimore

Summary

Passionate about delivering outstanding customer experiences. I bring strong expertise in customer service, and a natural ability to build rapport with diverse individuals. With exceptional communication skills and a proven track record of effective problem-solving, I am committed to creating welcoming environments that leave a lasting impression and provide excellent customer experiences.

Overview

3
3
years of professional experience

Work History

Registered Behavior Technician

Ally Behavior Centers
Columbia
09.2024 - 03.2025
  • Utilized Applied Behavioral Analysis principles in daily instruction activities.
  • Ensured safety protocols were followed at all times during therapy sessions.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.

Cashier Team Lead

Bronco Bookstore, Cal Poly Pomona
Pomona
01.2022 - 08.2024
  • Trained and built positive relationships with employees.
  • Regulated merchandise and maintained an organized sales floor.
  • Ensured smooth transactions between customers.
  • Modeled excellent customer service through returns.

Team Member

Afters Ice Cream
Temecula
08.2022 - 04.2023
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies routinely.
  • Maintained a clean work environment.

Guest Service Advocate

Target
Diamond Bar
10.2021 - 05.2022
  • Assisted guests with returns and store-related inquiries.
  • Oversaw items that were charged back to the store.
  • Managed online orders and ensured a timely and safe delivery to guests.

Education

Bachelor of Arts - Sociology

California State Polytechnic University, Pomona
Pomona, CA
05-2024

Skills

  • Customer service
  • Team building
  • Problem solving
  • Time management
  • Multitasking
  • Organizational skills
  • Effective communication
  • Relationship and rapport building

Hobbies

  • Reading
  • Hiking
  • Crocheting

References

References available upon request.

Timeline

Registered Behavior Technician

Ally Behavior Centers
09.2024 - 03.2025

Team Member

Afters Ice Cream
08.2022 - 04.2023

Cashier Team Lead

Bronco Bookstore, Cal Poly Pomona
01.2022 - 08.2024

Guest Service Advocate

Target
10.2021 - 05.2022

Bachelor of Arts - Sociology

California State Polytechnic University, Pomona

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Emma Gordon