Emma Hollis
Edgewood
Summary
Dedicated server with a proven track record of providing friendly, efficient service. Knowledgeable in menu offerings and skilled in training new team members. Motivated server with experience in delivering exceptional customer service and supporting team collaboration. Expertise in educating guests on menu selections and assisting in training new staff to enhance service quality and operational efficiency. Dynamic professional experienced in the hospitality industry. Known for strong time management and multitasking skills, consistently achieving high customer satisfaction while efficiently managing busy shifts.
Overview
1
1
year of professional experience
Work History
Server
Bull and Bones Brewhaus and Grill
Blacksburg
06.2025 - Current
- Provided friendly and efficient service to guests in a fast-paced environment.
- Assisted customers with menu selections and answered their questions promptly.
- Educated guests on the brewery's craft beers and food pairings effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
Host
Bull and Bones Brewhaus and Grill
Blacksburg
05.2025 - 07.2025
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed seating arrangements to optimize table turnover and guest comfort.
- Coordinated with kitchen and waitstaff for efficient service during busy shifts.
- Answered phone calls to assist with reservations and inquiries promptly.
- Assisted in training new hosts on operational procedures and customer service standards.
Education
Some College (No Degree) - Applied Mathematics/Communications
Virginia Tech
Blacksburg, VASkills
- Customer service
- Time management
- Team collaboration
- Menu knowledge
- Training assistance
- Food running
- Server training
- Buffet setup and takedown
- Food sales and promotion
- Multitasking and organization
References
References available upon request.
Timeline
Server
Bull and Bones Brewhaus and Grill
06.2025 - Current
Host
Bull and Bones Brewhaus and Grill
05.2025 - 07.2025
Some College (No Degree) - Applied Mathematics/Communications
Virginia Tech