Tony Balton
White Plains
Summary
Proven professional with extensive experience at Ferguson, adept in load securing and demonstrating exceptional patience and perseverance. Achieved significant improvements in customer satisfaction and operational efficiency by leveraging safe driving practices and active listening. Trained peers, reduced fuel consumption, and ensured high safety standards, contributing to the company's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Truck Operator
Ferguson
02.2022 - Current
- Utilized GPS technology effectively for accurate navigation and real-time updates on traffic patterns, ensuring smooth transport operations.
- Maintained high safety standards through regular vehicle inspections and adherence to company protocols.
- Reduced fuel consumption with careful route planning and efficient driving techniques, benefiting the company''s bottom line.
- Secured cargo loads properly, preventing damage to goods during transport and improving customer satisfaction rates.
Machine Operator
Ferguson
01.2020 - 01.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Front Counter Customer Service Representative
Ferguson
02.2018 - 12.2020
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Utilized strong multitasking abilities to manage multiple tasks simultaneously without compromising quality or attention to detail.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Supported inventory management efforts by monitoring stock levels and reporting discrepancies as needed.
Education
High School Diploma -
HD Woodson
Washington, DC06-2000
Skills
- Load securing proficiency
- Safe driving practices
- Active listening
- Patience and perseverance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to outstanding results. .
Certification
- Maryland Driver's License
- Forklift Certification
Languages
English
Timeline
Commercial Truck Operator
Ferguson
02.2022 - Current
Machine Operator
Ferguson
01.2020 - 01.2022
Front Counter Customer Service Representative
Ferguson
02.2018 - 12.2020
High School Diploma -
HD Woodson
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