Emma Szczepanik
Westminster
Summary
Dedicated professional seeking a full-time position to utilize strong interpersonal skills, communication abilities, and time management expertise. Known for customer-focused approach, exceptional service delivery, and effective problem-solving. Committed to enhancing customer satisfaction and achieving positive outcomes through continuous improvement and pursuit of excellence.
Overview
1
1
year of professional experience
Work History
Tax Collection Intern Officer
Carroll County Government
06.2025 - Current
- Facilitated communication between taxpayers and the agency by providing clear explanations of tax policies, regulations, and requirements.
- Assisted residents in understanding their rights and responsibilities as taxpayers during informative community outreach events.
- Streamlined tax collection process for increased efficiency by implementing an updated software system.
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Miller's Markets
10.2024 - 05.2025
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Home School
06-2024
Skills
- Friendly, positive attitude
- Flexible and adaptable
- Customer service
- Multitasking Abilities
- Excellent communication
- Problem-solving
- Organization
Timeline
Tax Collection Intern Officer
Carroll County Government
06.2025 - Current
Cashier
Miller's Markets
10.2024 - 05.2025
High School Diploma -
Home School
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