Emma Zuckerman
College Park
Summary
Analytical Information Science student at the University of Maryland with expertise in data analytics, business strategy, and customer experience. Pursuing a minor in General Business while undertaking master’s-level coursework in Marketing Analytics. Experience as Shift Leader in retail and food service, managing teams and enhancing workflows. Strong technical skills in data analysis and problem-solving complemented by hands-on experience in operations and customer engagement.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Compass Coffeehouse
Washington
01.2025 - Current
- Supervised daily operations, ensuring team met quality standards for customer satisfaction.
- Supervised and supported a team of 5+ employees per shift in a fast-paced customer service environment
- Trained new baristas on coffee preparation and customer service techniques, enhancing overall service quality.
- Managed inventory levels, organizing stock to streamline workflow and minimize delays.
Shift Leader
Dunkin' Donuts
Lisbon
08.2022 - 08.2025
- Resolved customer inquiries and complaints, contributing to improved satisfaction.
- Trained new employees on shift operations to ensure effective performance.
- Delivered exceptional customer service while fostering a positive atmosphere during the shift.
Sales Associate
Kohls Department Store
Eldersburg
10.2021 - 05.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to restock shelves and display merchandise.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Science - Information Science
University of Maryland, College Park
College Park, MD05-2027
High School Diploma -
Century High School
Sykesville, MD05-2023
Skills
- Team leadership and collaboration
- Customer service and conflict resolution
- POS systems and cash handling
- Time management and multitasking
- Verbal communication and problem-solving
- Stress management
- Statistical analysis and data visualization
- Data interpretation and modeling
- Marketing analytics and market research
- Python and Java programming
- R and SQL databases
Timeline
Shift Supervisor
Compass Coffeehouse
01.2025 - Current
Shift Leader
Dunkin' Donuts
08.2022 - 08.2025
Sales Associate
Kohls Department Store
10.2021 - 05.2022
Bachelor of Science - Information Science
University of Maryland, College Park
High School Diploma -
Century High School