Emmanuel Bediako
Silver Spring
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals. Detail-oriented team player with strong organizationa skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 10 years of experience in IT. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Consultant
Geneva Management
Silver Spring
08.2023 - Current
- Configured and managed network switches, including port setup, to ensure reliable connectivity.
- Provided remote desktop support to resolve end-user technical issues quickly and effectively.
- Installed and configured security cameras and wireless access points, strengthening system infrastructure.
- Performed hardware maintenance, including replacing printer maintenance kits and troubleshooting devices.
- Created and managed user accounts in Active Directory, supporting secure user access and permissions.
- Installed and terminated 100+ Ethernet cables, improving structured cabling for office expansion.
- Collaborated with teams to develop project plans and timelines.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Documented processes related to IT services provided by the company.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Maintained knowledge of advances in information technology systems and applications.
- Ensured compliance with security policies including firewalls, anti-virus programs.
- Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
- Conducted regular maintenance checks on servers, networks, storage devices.
IT Technician
Koons Ford of Silver Spring
Silver Spring
10.2019 - 05.2023
- Installed and configured hardware and software for user workstations.
- Provided technical support to staff resolving hardware and software issues.
- Maintained inventory of IT equipment and organized asset management records.
- Assisted in network troubleshooting to enhance connectivity for users.
- Conducted regular system updates ensuring security compliance across devices.
- Collaborated with team members on IT project rollouts and upgrades.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Participated in team meetings to discuss project status updates.
- Monitored system performance and implemented preventive maintenance procedures.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
Education
Bachelor of Science - Computer Engineering
University of Maryland, Baltimore County
Baltimore, MD 08.2015 - 05.2017
Associate of Science - Computer Engineering
TESST College of Technology-Beltsville
Beltsville, MD 08.2013 - 05.2015
Skills
- Network troubleshooting
- Security compliance
- Active Directory management
- Hardware installation
- Remote desktop support
- Team collaboration
- Hardware troubleshooting
- IT compliance
- System maintenance
- Customer service
- Project planning
- Workflow analysis
- Problem resolution
- Access point installation
- Equipment configuration
- Mobile technologies
- Organizational skills
- Windows 95/98/2000/XP/XP pro/nt
- Self motivation
- Teamwork and collaboration
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issue which led to results.
- Achieved results through effectively helping with task.
Certification
2022-06
Oracle Cloud Infrastructure
Timeline
IT Consultant
Geneva Management
08.2023 - Current
IT Technician
Koons Ford of Silver Spring
10.2019 - 05.2023
Bachelor of Science - Computer Engineering
University of Maryland, Baltimore County
08.2015 - 05.2017
Associate of Science - Computer Engineering
TESST College of Technology-Beltsville
08.2013 - 05.2015
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