Linux
Emmanuil Himic
Technician, Tech Support, Desktop Support
Chisinau
Summary
Dynamic technician and manager with a proven track record at Security Detection, excelling in system troubleshooting and customer service. Enhanced team performance through effective mentoring and problem-solving, while ensuring high-quality service delivery. Recognized for adaptability and commitment to safety, driving increased customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Languages
Work History
Technician
Security Detection
08.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Spread out articles or materials and examined for holes, tears and other defects.
Manager
Managment
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
System troubleshooting
Operations monitoring
Software
Nginx
Windows
Server managment
VPN
Python (coding)
JS (coding)
Bash (coding)
PowerShell (coding)
Network Security
Certification
PreSecurity https://tryhackme-certificates.s3-eu-west-1.amazonaws.com/THM-JKMBLLNBBU.pdf
Timeline
PreSecurity https://tryhackme-certificates.s3-eu-west-1.amazonaws.com/THM-JKMBLLNBBU.pdf
06-2025
Technician
Security Detection
08.2023 - Current
Manager
Managment
08.2023 - Current
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