EMRAKEB GIRMA
Burtonsville
Summary
Experienced Client Experience Associate with a strong record at PNC Bank, excelling in customer service and cash handling Skilled in fraud detection and relationship building. I foster loyalty and repeat business while ensuring compliance and accuracy. A quick learner who thrives in team environments, I am committed to growing professionally, reaching branch sales targets and contributing to overall branch success. Recognized for driving efficiency improvements, boosting customer satisfaction, and consistently achieving perfect customer survey scores. Dedicated to maintaining professional conduct and providing excellent service in all interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Teller
PNC Bank
Burtonsville
06.2024 - Current
- Delivered exceptional customer service by assisting with account inquiries, and fostering a welcoming environment.
- Supported branch sales goals through effective referrals to bankers for checking, savings, and credit line products.
- Conducted monthly Teller Cash Recycler audits to ensure accuracy, compliance, and optimal cash levels.
- Managed mutilated cash shipments, cash ordering, and receiving processes to maintain a secure and efficient cash flow.
- Resolved escalated customer issues professionally, while adhering to PNC's policies, and utilizing strong problem-solving skills.
- Identified and reported potential fraud risks or suspicious activities in branch financial accounts.
- Experienced Client Experience Associate with a strong record at PNC Bank, excelling in customer service, and cash handling.
Cashier
Dunkin' Donuts
Burtonsville
10.2024 - 06.2025
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers in a friendly manner and answered their questions professionally.
Internship Student
Heg Construction
Addis Ababa
06.2024 - 09.2024
- Performed data entry tasks into the company's database system.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Resolved any customer and operational issues professionally.
- Ensured tasks were completed on time, maintaining quality and efficiency.
Education
Associate's degree - Cybersecurity
Montgomery College
Rockville01.2027
Skills
- Client Satisfaction Focus
- Fast learner
- Cash Handling & Teller Operations
- Fraud detection
- Team collaboration
- Sales & Product Knowledge
- Transactions processing
- Data Entry
Certification
Notary Public MD
Languages
- English
- Amharic
Timeline
Cashier
Dunkin' Donuts
10.2024 - 06.2025
Lead Teller
PNC Bank
06.2024 - Current
Internship Student
Heg Construction
06.2024 - 09.2024
Associate's degree - Cybersecurity
Montgomery College