EMRAKEB GIRMA

BURTONSVILLE

Summary

Motivated Information Science student at Montgomery College with a 3.81 GPA and over one year of experience in banking operations, customer service, and team training at PNC Bank. Proven ability to manage financial transactions, perform audits, train new employees, and support branch operations in a fast-paced environment. Recognized through the Renaissance Scholars Honors Program, AFCEA Bethesda Cybersecurity Scholarship, and Phi Theta Kappa Honor Society. Passionate about artificial intelligence, information technology, and cybersecurity, with developing technical skills in C++ programming and a strong commitment to using technology to solve real-world problems and improve people's lives.

Overview

years of professional experience

Work History

Client experience Associate /Lead Vault Teller

PNC Bank

Burtonsville

06.2025 - Current

Provide customer service and financial transaction support in a high-volume banking environment.
Process cash transactions while maintaining accuracy, security, and compliance with banking procedures.
Perform cash audits, balancing procedures, and operational reviews.
Balanced ATM cash and completed ATM settlement activities.
Assist with branch opening and closing responsibilities.
Troubleshoot ATM and cash recycler issues to support daily branch operations.
Train and mentor newly hired tellers on customer service, cash handling, compliance procedures, and operational processes.
Support onboarding and development of new team members across the region.
Resolve client concerns and provide solutions to improve customer satisfaction.
Maintain confidentiality while handling sensitive financial information.
Demonstrate leadership by serving as a resource for team members and supporting branch operational success.

Volunteer and Community Advocate

Hope Spina Bifida Foundation Ethiopia (HOPE-SBH)

Addis Ababa

05.2024 - 09.2024

Assisted families of children with spina bifida in accessing support services and medical resources in Ethiopia.
Connected mothers and caregivers at Zewditu Memorial Hospital with Hope Spina Bifida Foundation programs.
Helped families obtain access to housing assistance, childcare services, medical support, and essential resources for children with spina bifida.
Supported community outreach efforts focused on improving the quality of life for children with disabilities and their families.
Served as a bridge between families seeking assistance and nonprofit support organizations.

Education

Associate of Science - Information Science

Montgomery College

Rockville, MD

05-2027

Skills

Professional Skills

Client relationship management
Banking Operations
Financial Transactions
Compliance and Risk Awareness
Cash Handling
Leadership
Problem Solving
Attention to Detail
Time Management

Technical Skills

C
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Banking Systems
Cash Reconciliation
Data Entry
Customer Relationship Management (CRM)

Languages

Amharic

Native/ Bilingual

Timeline