Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emranullah Najib

IT And Sales Sales Support Specialist
Jessup

Summary

Detail-oriented IT support professional with over 3 years of experience in data entry, medical billing, and customer service, with growing expertise in systems administration and ServiceNow platform support. Demonstrated ability to manage user requests, generate data insights, configure systems, and collaborate with stakeholders to improve service delivery. Actively pursuing opportunities in IT service management with a strong foundation in ITIL principles and reporting.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Insurance Agent & Support Analyst

Conduent
09.2023 - Current
  • Supported clients in data-driven insurance solutions, focusing on client relationship management and process improvement
  • Generated ad hoc data reports, performed data validation, and collaborated with software teams to ensure data accuracy across lifecycle stages
  • Managed and investigated user requests; delivered insights to clients through dashboards and PowerPoint presentations
  • Participated in process documentation and training support

Pharmacy Technician / Data Specialist

Voshells Pharmacy
05.2023 - 08.2023
  • Handled high-volume patient data entry and insurance verification with 100% accuracy
  • Supported reporting tasks for vaccine data submissions and pharmacy records
  • Collaborated with stakeholders to address discrepancies and ensure regulatory compliance

Pharmacy Technician

CVS Pharmacy
05.2021 - 05.2023
  • Managed prescription processing and medical billing, working closely with Maryland Medicaid systems
  • Trained in data workflows related to patient records, insurance claims, and pharmacy systems
  • Developed QA routines for clean data reporting and efficient backend documentation

Education

Bachelor of Science - Computer Science

University of Maryland
08.2022 - Current

High School Diploma - undefined

Hammond High School
Columbia, MD

Skills

  • IT Service Management
  • Data Entry & Reporting
  • ITIL Concepts
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • ServiceNow

Certification

ServiceNow Fundamentals Certification, In Progress

Timeline

Insurance Agent & Support Analyst

Conduent
09.2023 - Current

Pharmacy Technician / Data Specialist

Voshells Pharmacy
05.2023 - 08.2023

Bachelor of Science - Computer Science

University of Maryland
08.2022 - Current

Pharmacy Technician

CVS Pharmacy
05.2021 - 05.2023

High School Diploma - undefined

Hammond High School

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Emranullah NajibIT And Sales Sales Support Specialist