Summary
Work History
Education
Skills
Languages
Timeline
Generic

Enma Diaz

Silver Spring

Summary

Dedicated and reliable Cashier with a strong track record at Wester Unión, adept in cash handling and management, and renowned for exceptional customer service excellence. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and empathy, contributing significantly to team goals and maintaining high store standards. Mentored new staff, underscoring a commitment to work ethic and team collaboration.

Work History

Cashier

Wester Unión
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

GED

Triunfo De La Cruz
Honduras

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations

Languages

Spanish and English
Elementary

Timeline

Cashier

Wester Unión

GED

Triunfo De La Cruz
Enma Diaz