Summary
Overview
Work History
Education
Skills
Languages
Google Reviews
References
Timeline
Generic

Enrique Novillo

Frederick

Summary

Sales professional with 15 years of experience in enhancing customer satisfaction and optimizing operational performance. Proven track record in sales management and process improvement, consistently exceeding sales targets. Expertise in leading teams and creating strong customer relations to drive strong results.

Overview

18
18
years of professional experience

Work History

Sales Manager

Capital Auto Sales
Frederick
08.2019 - Current
  • Manage dealership operations, including sales strategy and customer relations.
  • Utilize systems such as Dealertrack, DealerCenter, Carfax, CarGurus, and CarsForSale to streamline sales processes.
  • Lead a team of sales professionals, mentoring staff to promote productivity and excellence.

Sales Representative

Darcars Toyota
Frederick
04.2019 - 08.2019
  • Exceeded monthly sales quotas by building strong customer relationships and providing personalized service.
  • Conducted product demonstrations, test drives, and assisted with financing options for a smooth buying experience.
  • Maintained in-depth knowledge of inventory, promotions, and market trends to offer tailored recommendations.

Primary Assistant Manager

IHOP Restaurants LLC
Bel Air
05.2017 - 03.2019
  • Assisted in the day-to-day management of restaurant operations, ensuring smooth service and operational efficiency.
  • Ensured guest satisfaction by addressing customer complaints and maintaining high service standards.
  • Assisted in financial management, including cash handling, deposits, and daily sales reports.

Owner / Chief Executive Officer

EXAA Moda
Guayaquil
02.2007 - 06.2013
  • Oversaw 30+ employees in daily operations, ensuring productivity and service quality.
  • Maintained daily company documentation and logs, and created weekly reports detailing company activities and goals.
  • Directed training of new team members and mentored staff to enhance productivity and accuracy.
  • Resolved complex customer service issues efficiently, improving overall business performance.

Education

GED -

Universidad Espíritu Santo (UEES)
Guayaquil, EC
10.2005

High School Diploma -

Colegio Masculino Espíritu Santo
Guayaquil, EC
08.1999

Skills

  • Very strong in Leadership and Team Management
  • Customer Service Excellence
  • Operational Efficiency
  • Team Collaboration
  • Effective communication
  • Adaptability and Problem Solving
  • Financial Management
  • Dealership Systems such as Dealertrack, DealerCenter, Carfax, CarGurus, and CarsForSale

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Google Reviews

  • "I am writing to share a genuinely positive experience I had recently when working with Enrique on purchasing a new vehicle. From our initial conversations to the final paperwork, Enrique demonstrated exceptional professionalism and a commitment to ensuring a smooth and enjoyable process." - Marcus Yates
  • "I was able to get a new car from them. I traded in my old car that I had purchased from them at a high price. Highly recommend! Enrique is the man to look for when shopping for a car in this dealership." - Erickson Paglinawan
  • "good car good price, easy process, enrique help me a lot to get good price, very recommended" - Kick Flight
  • "Great experience felt welcomed and service was awesome. Mason and Enrique great guys and have me driving in style" - Davaoughn Contee

References

References available upon request.

Timeline

Sales Manager

Capital Auto Sales
08.2019 - Current

Sales Representative

Darcars Toyota
04.2019 - 08.2019

Primary Assistant Manager

IHOP Restaurants LLC
05.2017 - 03.2019

Owner / Chief Executive Officer

EXAA Moda
02.2007 - 06.2013

GED -

Universidad Espíritu Santo (UEES)

High School Diploma -

Colegio Masculino Espíritu Santo

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Enrique Novillo