Enrique Wallace
Elkridge
Summary
Energetic and performance driven IT security professional with a strong foundation in Information Technology. Excellent customer service, problem-solving skills combined with a dedication to continuous learning and professional growth. Seeking an opportunity to work in a team-oriented environment supporting customer missions in a cyber security landscape focused on innovation, protection of critical assets and infrastructure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
Prime Technical
09.2022 - Current
- Resolved IT incidents using ITSM Remedy, ensuring compliance with SLAs for response times.
- Managed SharePoint site permissions and resolved access issues to improve collaboration.
- Developed training materials and conducted sessions, updating management on site progress.
- Led cross-functional team in the successful transition from BlackBerry UEM (BUEM) to Microsoft Intune, improving mobile device management efficiency and enhancing endpoint security compliance across the organization.
- Captured hand receipts for logistics teams, enhancing accuracy in ticketing system tracking.
- Maintained incident queue for precise data capture of customer engagements.
- Coordinated mobile device setups for customers, ensuring compliance with government guidelines.
- Served as primary agent for mobility devices, supporting logistics with hand receipt tracking.
- Ensured security protocols for all documentation and data within assigned responsibilities.
- Handpicked to support the Continuity of Operations (COOP) Mission, a critical IT initiative ensuring secure and resilient operations during emergencies.
- Provided comprehensive IT support across multiple classified networks: NIPR (Non-Classified Internet Protocol Router), SIPR (Secret Internet Protocol Router), and JWICS (Joint Worldwide Intelligence Communications System).
- Ensured the rapid deployment and seamless integration of mission-essential systems to maintain operational continuity under crisis scenarios.
Control Specialist
Falken Industries LLC
06.2020 - 12.2023
- Responsible for developing accurate records management for all incidents.
- Monitored area of responsibility (AOR) to preserve a safe and orderly working environment for all visitors, patrons, and employees.
- Prevented theft or misappropriation of goods, money, or other items of value.
- Neutralized incidents in a calm, discreet and professional manner.
- Responsible for screening all bags with physical inspections, wands, and x-ray technology.
- Validated credentials and properly processed all paperwork for all incoming employees and visitors.
- Enforced security policies and removed violators and unauthorized individuals from premises to preserve the safety of the work environment for all personnel.
IT Customer Support
Towson University
08.2017 - 05.2020
- Responsible for configuring hardware, devices, and software for workstation set up.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Facilitated sessions with personnel to walk through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Masters of Science - Information Systems
Bowie State University
Bowie, MD01.2026
Bachelor of Science - Psychology & Sociology
Towson University
Towson, MD01.2020
Skills
- Critical Thinking
- Customer Relationship Mgmt
- BlackBerry UEM Agent
- Mobile Device Mgmt
- Purebred Agent
- Troubleshoot and issue resolution
- SharePoint
- Problem-solving
- Decision-making
Certification
- CompTIA Advanced Security Practitioner Certification, 2021
- CompTIA Security+ Certified Professional Certification, 2020
- AWS Solutions Architect Associate Certification, 2024
- Udemy Linux training course, 2022
Clearance
Active DoD Secret
Professional Development
Established Virtual Linux Lab, Install, configure, and maintain Redhat/Cent OS Linux operating system including back-end databases and scripts., Perform routine system maintenance by reviewing error logs and creating system backups., Developed advanced shell scripts integrate efficiencies by automating repetitive system tasks, such as back up files, monitoring system resources and managing user accounts to increase accuracy and simplify complex tasks.
Timeline
IT Specialist
Prime Technical
09.2022 - Current
Control Specialist
Falken Industries LLC
06.2020 - 12.2023
IT Customer Support
Towson University
08.2017 - 05.2020
Masters of Science - Information Systems
Bowie State University
Bachelor of Science - Psychology & Sociology
Towson University
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