Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Entisar Abdulkadir

Beltsville

Summary

Motivated IT professional with a Bachelor’s degree in Cybersecurity and Computer Networking and hands-on experience as an IT Technician Intern and Help Desk Support Specialist. Skilled in troubleshooting technical issues, supporting end users, and maintaining secure and efficient IT systems. Strong problem solver with a customer-focused approach and a solid foundation in network security principles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Help Desk Support

Quadrangledevelopment
12.2023 - Current
  • Provided Tier 1/2 support to end users via phone, email, and ticketing systems
  • Identified and addressed hardware, software, and network challenges to maintain operational efficiency.
  • Configured and maintained user accounts and permissions in Active Directory to support organizational security protocols.
  • Supported operational efficiency by configuring system setups and installing necessary software.
  • Analyzed and escalated complex issues, maintaining comprehensive records of resolutions for future reference.

IT Technician Intern

Quadrangledevelopment
10.2021 - 11.2023
  • Supported IT team with troubleshooting hardware and software issues
  • Assisted with network setup, maintenance, and monitoring
  • Performed system updates, patches, and installations
  • Helped maintain IT inventory and equipment tracking
  • Delivered remote technical support to resolve client issues efficiently.

Education

Bachelor of Science - Cybersecurity And Computer Networking

Univercity of Maryland Global Campus
Adelphi, MD
12-2023

Associate of Science -

Montgomery College
Rockville, MD
05-2022

Skills

  • Operating Systems: Windows 10/11, macOS
  • Tools: Active Directory, Office 365, ServiceNow
  • Networking: TCP/IP, DNS, DHCP, VPN
  • Fundamental cybersecurity knowledge
  • Experience with TeamViewer for remote assistance
  • Hardware: PCs, laptops, printers, mobile devices

Certification

  • CompTIA Security+

Timeline

Help Desk Support

Quadrangledevelopment
12.2023 - Current

IT Technician Intern

Quadrangledevelopment
10.2021 - 11.2023

Bachelor of Science - Cybersecurity And Computer Networking

Univercity of Maryland Global Campus

Associate of Science -

Montgomery College
Entisar Abdulkadir