Ephrat Kebede

• Provided product knowledge to clients, facilitating informed purchasing decisions.
• Managed inventory levels, ensuring stock availability and accurate displays.
• add customers to customer book, schedule appointments for customers to come in and shop, reach out with upcoming events, special offers and build relationships
• Collaborated with team members to achieve sales targets and improve service quality.
• Participated in visual merchandising efforts, optimizing store layout for increased engagement.
• Supported training initiatives for new staff, sharing best practices in customer service excellence.
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Managed incoming phone calls and documented messages for efficient communication.

Evaluated patient documentation to facilitate appropriate facility placement.

Conducted facility tours for potential and incoming residents to showcase amenities and services.

Monitored and documented changes in resident demographics through daily census updates.

Engaged with residents in distress to foster a supportive and calming environment.

Organized and verified incoming resident documentation for accuracy and compliance.

Supported HR initiatives by managing Relias training platform and executing assigned tasks.

Supported HR department in organizing and executing employee engagement events.

Participated in community mobilization events to foster collaboration and support initiatives.

Assisted HR in conducting thorough employee audits to enhance organizational effectiveness.

Facilitated daily morning meetings by documenting key discussions and action items.

Supported nursing staff by distributing meals during periods of understaffing.

Executed sales strategies and managed restocking of shop floor inventory.

Operating cash registers
Greeting and assisting customers (check stock for availability of items)

Advocated for adherence to core values of beauty, clarity, functionality, and sustainability to enhance brand integrity.

Oversaw maintenance of assigned zones, including cash floor, fitting rooms, and stock areas.

Implemented loss prevention strategies and adhered to store policies.

• Welcoming tenants/guest upon arrival, confirming reservations

Assist with information or aid, fulfilling maintenance service reque

• Managed incoming package logistics and systematically arranged items for each apartment unit.

• Managed distribution of parking passes to facilitate smooth parking operations.
• Coordinated guest services, ensuring seamless check-in and check-out processes.
• Resolved guest inquiries promptly, enhancing overall satisfaction and experience.
• Managed reservations and bookings using property management systems effectively.
• Trained new staff on concierge protocols, fostering a collaborative work environment.

• Oversaw daily operations of sales staff, cashiers, and stockers to optimize workflow. Coordinated employee schedules to ensure adequate coverage and service levels. Mentored team members to foster professional development and enhance performance.

• Keeping records of expenditure, sales figures, and employee performance Implementing measures to avoid stock damages, theft, and wastage
• Monitoring shelves stocks and product displays, and general appearance of the store
• Supervised daily store operations, ensuring compliance with company standards and procedures.
• Trained and mentored team members to enhance performance and customer service skills.
• Developed staff schedules to optimize coverage during peak hours and maintain service quality.
• Analyzed sales data to identify trends, informing merchandising strategies and promotional efforts.
• Resolved customer complaints efficiently, maintaining high satisfaction levels and fostering loyalty.