Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Publications
Generic

Eric Jackson

Gwynn Oak,MD

Summary

Results-oriented and accomplished professional with over 15 years of experience in educational leadership and academic support services. Proven success in improving student achievement and retention through strategic development and implementation of innovative academic programs. A collaborative leader skilled at building partnerships with faculty, staff, and community organizations to create a unified learning environment that prioritizes academic excellence. Proficient in data analysis to evaluate program effectiveness, pinpoint areas for improvement, and promote ongoing growth. Dedicated to empowering diverse student populations to reach their academic and career objectives. Committed to maintaining the highest standards of educational integrity and inclusivity across all initiatives. Excels at fostering a culture of engagement and accountability among team members while efficiently managing departmental resources to optimize results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Management Analyst (Training & Development)

Food & Drug Administration
06.2024 - 07.2025
  • Analyzed training needs to develop new training programs or modify and improve existing programs.
  • Provided oversight of the training activities and analysis for the Office.
  • Conducted annual training and development needs assessment.
  • Conducted and/or arranged for ongoing technical training and personal development opportunities for staff members.
  • Designed and developed training programs utilizing various instructional methods.
  • Was responsible for creating or selecting course content and materials for training programs.
  • Oversaw the design, implementation, and evaluation of training programs to enhance employee skills and performance.
  • Collaborated with senior leadership to assess training requirements and manage resources.
  • Evaluated training effectiveness through assessments, surveys, and feedback to measure learning outcomes and make continuous improvements.
  • Managed the training budget, resources, and logistics to ensure efficient and effective delivery of training programs.
  • Guided policies related to staff training.
  • Provided technical advice on policies and procedures.

Associate Director, Career & Workforce Education

Maryland Higher Education Commission
08.2022 - 06.2024
  • Provided overall leadership and management of applications from private career schools.
  • Supervised and trained professional staff hired as analysts and administrative support.
  • Reviewed applications for approval of new private career schools, new programs, program modifications, changes of ownership, and changes of location.
  • Monitored 130+ private career schools for compliance with Maryland law and regulations.
  • Conducted on-site state supervisory visits to private career schools to assess their compliance with minimum State standards. During the visits, interviewed students and school staff as well as conducted extensive reviews of student files.
  • Managed Annual Report Data Collection from Private Career Schools
  • Analyzed the findings of school investigations and determined the appropriate course of action in consultation with staff and legal counsel.
  • Drafted statements of deficiencies for review by staff and legal counsel.
  • Wrote reports of findings and identified, in consultation with staff and legal counsel, any required corrective actions.
  • Participated in the preparation of exhibits and in order to testify at administrative hearings requested by schools contesting the Secretary’s statements of deficiencies.
  • Managed responses to written student complaints in accordance with Maryland regulations.
  • Managed responses to public inquiries regarding private career schools and private career school regulations.
  • Assisted students impacted by precipitous school closures. To include obtaining student records and arranging for students to either transfer to other schools to complete their training, or request tuition refunds.
  • Oversight and management of the PCS Guaranty Student Tuition Fund.
  • Participated in initiatives to align postsecondary programs with Maryland’s economic and workforce needs.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Assisted senior leadership in managing all aspects of operations.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education Analyst

Maryland Higher Education Commission
10.2019 - 08.2022
  • Reviewed applications for approval of new private career schools, new programs, program modifications, changes of ownership, and changes of location.
  • Monitored 80 + private career schools for compliance with Maryland law and regulations
  • Lead Agency response for small to mid-sized private career school precipitous school closures. This includes, but is not limited to: obtaining student records and arranging for students to either transfer to other schools to complete their training or request tuition refunds.
  • Served as the primary point of contact for Training Provider Questionnaires inquiries and response letters.
  • Lead Training of new Career & Workforce Staff.
  • Provided high-quality and detailed analyses, evaluations, and reports for review and approval by the Secretary of Higher Education.
  • Responded to written student complaints in accordance with Maryland regulations.
  • Responded to public inquiries regarding private career schools and private career school regulations.
  • Conducted monitoring and on-site visits to assigned schools for ongoing compliance and investigation following Maryland law and COMAR.
  • Analyzed the findings of school investigations and determine the appropriate course of action in consultation with staff and legal counsel.
  • Participated in the coordination and management of the annual report collections.
  • Collected and analyzed data for evaluation in accordance with applicable federal and State laws, rules and regulations.
  • Noncredit (“CC-10”) course review for community colleges.
  • Assisted with the review of Workforce Development Sequence Scholarship applications and modification requests.
  • Participated in the generation of agency responses to legislation related to Private Career Schools

AUx Instructor & First-Year Advisor

American University
05.2018 - 10.2019
  • Worked 1:1 with a caseload of 77 students to develop plans & goals.
  • Taught decision-making and provided “crisis” management; Assisted students with academic and social adjustment issues and made appropriate referrals to campus partners.
  • Worked collaboratively with Academic units, faculty, and student support offices to assist students.
  • Assisted students with understanding degree requirements, University policies, academic regulations, and the selection and registration of courses.
  • Taught AUx I which helps students navigate their academic, social, cultural, and psychological adjustment to university life, and AUx II which sought to create a space for learning about discourse and structures of power, privilege, and inequality.
  • Synthesized and analyzed assigned articles and online content to facilitate classroom discussions.
  • Prepared weekly lesson plans including dialogue facilitation and active learning components based on a standardized curriculum.
  • Evaluated student performance and provided meaningful and useful feedback.

Outreach Specialist

The Bizzell Group
06.2017 - 02.2018
  • Assisted the Defense Suicide Prevention Office (DSPO) in implementing their marketing and education plans for their overall suicide prevention campaign.
  • Coordinated with DSPO to develop a toolkit of outreach materials for suicide prevention. Generated a monthly social media calendar of future posts, blogs, and tweets.
  • Analyzed, identified, and provided recommendations to modify/implement additional/new outreach, social media, and comprehensive communication initiatives.
  • Provided ad hoc updates for outreach efforts.
  • Coordinated participation in Department of Defense (DoD) and national events intended to reach Service Members, their families, and DoD civilians.
  • Provided logistical, administrative, and event participation support and distributed outreach materials at events. Drafted after-action reports for each event.
  • Provided registration, logistical, and administrative support for the biannual DoD/Veteran Affairs National Conference.

Implementation Specialist

The Bizzell Group
07.2016 - 06.2017
  • Assisted the Department of Labor and the National Office of Job Corps (NOJC) in delivering the effective implementation and management of new tools and resources to develop a Structured Evening Studies (SES) program across all 125 Job Corps centers.
  • Conducted research on web-based educational tools and best practices for implementation.
  • Coordinated and facilitated communication between the NOJC and vendors.
  • Continuously assessed client needs as it related to the development of the SES program.
  • Collected data, documents, and other information and create specifications that described how the program would be implemented.
  • Anticipated potential issues and proactively managed details.
  • Conducted focus groups and site visits for program training and assessment purposes.
  • Developed implementation guidelines to assist Residential Managers with the planning of a structured evening program.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.

Student Leadership & Orientation Specialist

Harford Community College
02.2015 - 08.2016
  • Engaged students through leadership and orientation activities.
  • Offered co-curricular leadership programs in various formats for diverse populations which provided opportunities to foster the development of leadership skills and confidence in a multicultural environment.
  • Supervised Peer Leaders and advised the Student Government Association (SGA), Student Veterans Club, and Young Professionals Group.
  • Organized, scheduled, coordinated, and assessed new student orientation.
  • Coordinated marketing and logistics of the student orientation program.
  • Recruited, hired, trained, and supervised student Orientation Leaders. Planned student recognition activities and assisted the Director for Student Activities with the planning, marketing, and execution of projects and programs.
  • Negotiated contracts for student speakers and services.
  • Managed a budget of 150K for both the Orientation and Leadership programs

Residential Student & Social Services Coordinator

Buffalo State college
08.2011 - 09.2014
  • Managed 1 Upper-class/Non-Traditional, Apartment style complex, 1 Suite-style Residence Hall, and a First-Year Residence Hall.
  • Served as the Family College Program Director.
  • Provided social/counseling assistance to Family College members.
  • Was responsible for the supervision and training/development of 17 paraprofessionals, 2 Resident Directors, and an Office Assistant.
  • Provided 24-hour on-call crisis intervention.
  • Served as a judicial agent/referral officer.
  • Hall Council and Family College Council Advisor.
  • Facilities management.
  • Chair-Staff Appreciation Committee. Chair - Selection and Recruitment Committee. Chair- Family College Advisory Board.
  • Served as the Damage Billing Appeals Officer for all 11 residence halls.
  • Served as the Summer Conferences Coordinator.
  • Contributed to the development of departmental goals and strategic plans, aligning residential life initiatives with university-wide objectives.
  • Responded promptly to crisis situations, coordinating appropriate support services and follow-up care as needed.
  • Developed strong relationships with residents through individual meetings and group events, fostering a sense of community within the residence hall.
  • Served as a liaison between residents, administration, and campus partners to address facility issues efficiently.
  • Facilitated conflict resolution among residents, promoting open communication and mutual understanding between parties involved.
  • Evaluated programming effectiveness using feedback surveys and other assessment tools, making adjustments to better meet resident needs.

Residence Director

St. Bonaventure University
07.2010 - 07.2011
  • Managed 11 Apartment buildings, 1 Residence Hall, and 15 Townhouse style apartments serving 520 students.
  • Provided orientation, supervision, and regular evaluation of 7 Resident Assistant staff through daily interactions and weekly team meetings.
  • Provided on-call support in which I handled immediate crises.
  • Developed, implemented, and promoted social and educational programming for residents.
  • Maintained inventory of all furniture within the residences; assessed and reported damages; reported and followed up with safety and security concerns of the facility.
  • Served as a resource and referral agent for students and staff.
  • Facilitated staff meetings that promoted open dialogue amongst team members concerning ongoing issues or potential improvements within the department.
  • Collaborated with campus organizations to provide diverse programs for residents, promoting inclusivity and personal growth.
  • Developed comprehensive emergency response plans in coordination with campus security, ensuring preparedness in crisis situations.
  • Served as a resource for student concerns, connecting residents to appropriate campus services for support.

Education

Ph.D. - Higher Education Administration

Morgan State University
12.2025

Graduate Certification - Creativity & Change Leadership

State University of New York College at Buffalo
08.2014

M.S. - Higher Education & Student Affairs Administration

State University of New York College at Buffalo
05.2009

B.A. - Social Sciences Interdisciplinary w/ Legal Studies concentration

State University of New York University at Buffalo
05.2004

Skills

  • Provide excellent developmental advising focusing on the whole student
  • Focus on student learning and engagement – both academic and community
  • Cultural competency across multiple identity categories
  • Approach all work activities with a deliberate focus to ensure that each task is completed correctly, efficiently, and effectively
  • Practice well-honed listening skills to give full attention to those in need, accurately assess every individual’s situation, and build necessary rapport
  • Demonstrate critical thinking under stressful situations where problems are faced, and a willingness to make the right decisions even if they are unpopular

Affiliations

Alpha Phi Alpha Fraternity, Incorporated.

Certification

Instructional Design

Timeline

Management Analyst (Training & Development)

Food & Drug Administration
06.2024 - 07.2025

Associate Director, Career & Workforce Education

Maryland Higher Education Commission
08.2022 - 06.2024

Education Analyst

Maryland Higher Education Commission
10.2019 - 08.2022

AUx Instructor & First-Year Advisor

American University
05.2018 - 10.2019

Outreach Specialist

The Bizzell Group
06.2017 - 02.2018

Implementation Specialist

The Bizzell Group
07.2016 - 06.2017

Student Leadership & Orientation Specialist

Harford Community College
02.2015 - 08.2016

Residential Student & Social Services Coordinator

Buffalo State college
08.2011 - 09.2014

Residence Director

St. Bonaventure University
07.2010 - 07.2011

Graduate Certification - Creativity & Change Leadership

State University of New York College at Buffalo

M.S. - Higher Education & Student Affairs Administration

State University of New York College at Buffalo

B.A. - Social Sciences Interdisciplinary w/ Legal Studies concentration

State University of New York University at Buffalo

Ph.D. - Higher Education Administration

Morgan State University

Publications

  • Keynote Speaker, “Without the Struggle, You Would Not Have the Strength,” Berkeley College – NYC Campus, BC L.E.A.D.s Conference, New York, NY 8/2016
  • Program Presenter, “True Life: I am burned out,” WNY Student Leadership Conference, Buffalo State 2/2013
  • Facilitator, “A Conversation on Diversity & Social Justice.” RA Training, Hilbert College, Hamburg, NY 8/2012
  • Workshop Facilitator, “From Soldier to Student: An Emerging Transition, SUNY University at Buffalo Educational Opportunity Center, “Overcoming Barriers to Employment Conference.” Buffalo, NY 2/2009
  • Workshop Presenter, “From Soldier to Student: An Emerging Transition, how do we prepare ourselves?” SUNY College at Buffalo Regional Student Affairs Professional Conference, Buffalo, NY 11/2008

Similar Profiles

CREATE PROFILE
Eric Jackson