Eric Marrow
Baltimore
Summary
Dynamic professional with a proven track record at Kreg Therapeutics, excelling in problem-solving and effective communication. Adept at enhancing service delivery and fostering team collaboration, I have successfully improved operational efficiency and customer satisfaction through strategic training and feedback initiatives. Committed to adaptability and excellence in all endeavors.
Overview
2026
2026
years of professional experience
Work History
Field Service Representative
Kreg Therapeutics
01.2025 - Current
- Assisted in installation and maintenance of medical equipment at patient locations.
- Collaborated with healthcare staff to ensure optimal equipment functionality and user training.
- Communicated effectively with clients to address concerns and enhance service delivery satisfaction.
- Improved team performance through regular feedback and performance evaluations.
Supervisor
Transdev Transportation
03.2021 - 05.2024
- Coordinated daily operations to ensure efficient transportation services and adherence to schedules.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements that enhanced service delivery and reduced delays.
- Led safety briefings, promoting a culture of safety among staff and passengers.
Assistant Manager
Family Dollar
01.2019 - 08.2021
- Managed daily operations, ensuring compliance with company policies and procedures.
- Monitored team performance, providing feedback to drive accountability and productivity.
- Resolved customer inquiries effectively, fostering positive relationships and enhancing satisfaction levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Owner/Operator
EEE Services LLC
03.2011 - 09.2019
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring adherence to quality standards and regulatory compliance.
- Trained and mentored staff, fostering a collaborative team environment focused on efficiency.
- Cultivated positive customer relationships through exceptional service and effective communication strategies.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Substitute Teacher
Baltimore City School System
2008 - 2011
- Collaborated with faculty to provide a cohesive educational experience for students.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Created a classroom environment that fosters academic development.
Tutor
Casey Family Services
2003 - 2008
- Facilitated engaging tutoring sessions using diverse educational materials and resources.
- Monitored student progress and adjusted strategies to ensure understanding and retention of concepts.
- Provided constructive feedback to students, fostering a growth mindset and resilience in learning.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor of Science - Criminal Justice
Post University
Waterbury, CT10.2025
Skills
- Adaptability to change
- Problem-solving
- Computer skills
- Active listening
- Effective communication
- Decision-making
Timeline
Field Service Representative
Kreg Therapeutics
01.2025 - Current
Supervisor
Transdev Transportation
03.2021 - 05.2024
Assistant Manager
Family Dollar
01.2019 - 08.2021
Owner/Operator
EEE Services LLC
03.2011 - 09.2019
Substitute Teacher
Baltimore City School System
2008 - 2011
Tutor
Casey Family Services
2003 - 2008
Bachelor of Science - Criminal Justice
Post University