Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Tshibangu

Frederick

Summary

Resident Service Engineer Supervisor with extensive experience at Packsize, achieving over 95% equipment uptime through effective team leadership. Proficient in preventive maintenance and mechanical troubleshooting, implementing continuous improvement initiatives. Strong background in vendor coordination and performance metrics management to optimize operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Resident Service Engineer Supervisor

Packsize-Greencastle
Greencastle
07.2024 - Current
  • Supervised team of 5 maintenance technicians, achieving equipment uptime exceeding 95%.
  • Implemented preventive maintenance program, reducing unplanned downtime by 10%.
  • Provided emotional support for residents struggling with mental health issues.
  • Assisted in organizing activities to engage and stimulate resident's minds.
  • Oversaw troubleshooting and repairs of mechanical and electrical systems to improve reliability.
  • Tracked performance metrics and maintenance KPIs to drive continuous improvement initiatives.
  • Managed parts inventory, coordinating with vendors for timely procurement of spare parts.
  • Conducted regular safety audits to ensure compliance with OSHA standards and fire codes.
  • Organized activities to engage and stimulate residents' minds through tailored programs.

Resident Service Engineer

Packsize
Greencastle
05.2023 - 07.2024
  • Provide dedicated on-site technical support for X5 automated, on-demand packaging system at Walmart facility, reducing downtime by 10%.
  • Perform diagnostics, repair, and calibration on electromechanical systems, improving equipment reliability.
  • Collaborate with OEM and hotline engineering teams to escalate and resolve critical faults.
  • Maintain detailed service logs, preventive maintenance schedules, and incident reports.
  • Conduct Walmart operator training sessions to improve user proficiency and reduce service calls.

Maintenance Engineer

Ocado Engineering
Frederick
01.2022 - 05.2023
  • Performed daily troubleshooting and repair of machinery, reducing repeat failures by 5%.
  • Assisted in installation and commissioning of new robots and production lines.
  • Collaborated with production and engineering teams to improve robots and equipment efficiency.
  • Update records of work activities, tasks carried out, parts used through stores and training given.
  • Management of Machine Spare Parts Inventory and ensure the availability of critical spare parts.
  • Created a monthly maintenance check list, improving compliance with safety standards and reducing workplace incidents.
  • Conducted safety audits and regular inspections.

Laser Room Machine Technician

Medtronic
North Haven
11.2019 - 12.2021
  • Provide needles with a good laser hole using the safest and most efficient laser application.
  • Maintain various laser machines and their accessories.
  • Effectively assess laser penetration against given specifications.
  • Conduct Preventive Maintenance of all Laser Machines.
  • Appreciate the settings and laser techniques to provide optimal results.
  • Performed measurements, measured material calibration, changed over, and set up.

Education

Associate's degree - Cybersecurity

Frederick Community College
Frederick, MD
12-2024

Bachelor of Science - Medical equipment Engineering

Institut Superieur Des Techniques Appliquées ISTA/KINSHASA-NDOLO
Kinshasa, RD Congo
11-2004

Skills

  • Preventive and predictive maintenance
  • Team leadership and training
  • Packnet software management
  • Salesforce CRM
  • Work order management
  • Mechanical and electrical troubleshooting
  • Root cause analysis
  • Downtime reduction strategies
  • OSHA compliance
  • Spare parts management
  • Budgeting and KPIs
  • Vendor and contractor coordination
  • Equipment maintenance
  • Technical support

Certification

  • Introduction to Cybersecurity Issued by Cisco Jan 2025
  • Cisco Networking Issued Jan 2025
  • OSHA 10 – 2022
  • Electrical Safety/Lockout-Tagout – 2023
  • Certificate of Accomplishment Information Technology: Information Security and Assurance – Issued by Frederick community college December 2024
  • Certificate of Accomplishment Information Technology: Computer Studies – Issued by Frederick community college December 2024

Languages

French, English

Timeline

Resident Service Engineer Supervisor

Packsize-Greencastle
07.2024 - Current

Resident Service Engineer

Packsize
05.2023 - 07.2024

Maintenance Engineer

Ocado Engineering
01.2022 - 05.2023

Laser Room Machine Technician

Medtronic
11.2019 - 12.2021

Associate's degree - Cybersecurity

Frederick Community College

Bachelor of Science - Medical equipment Engineering

Institut Superieur Des Techniques Appliquées ISTA/KINSHASA-NDOLO

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Eric Tshibangu