Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Eric Walker

Edgewood

Summary

Hardworking account manager with 11 years of experience working directly with contractors. Built relationships and trust with businesses using great customer service, time management and honesty. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Great at using CRM or Salesforce to learn about the business needs and opportunities for growth.

Overview

11
11
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification

Work History

Account Manager

Lowes Pro Supply
Abingdon
04.2025 - Current
  • Managed customer accounts and built strong customer relationships.
  • Developed sales presentations and proposals to address client needs.
  • Resolved customer inquiries and issues in a timely manner.
  • Analyzed market trends to identify opportunities for account growth.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Analyzed client data and identified opportunities for growth.
  • Visit job sites to learn more about the customer and their business needs.
  • Partner with store and warehouse associates to make sure customer is taken care of.
  • Conduct a minimum of 50 virtual and in person customer visits per week

Department Supervisor

Lowes Home Improvment
Abingdon
12.2023 - 04.2025
  • Supervised Pro Desk to ensure sales growth and customer satisfaction.
  • Trained most of the Pro Supervisors and Pro Specialists in the district.
  • Trained store associates on the different business credit cards available and reward programs.
  • Help build relationships with contractors shopping at the store.
  • Visited job sites to understand the customers business and ways that Lowe's can provide value.
  • Resolve customer complaints without having to involve upper management.
  • Develop associates for future promotions.

Pro Sales Specialist

Lowes Home Improvment
Abingdon
06.2014 - 12.2023
  • Assisted customers with product selection and home improvement solutions.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Build relationships with contractors to help grow their spend at Lowe's.
  • Leverage Lowe's credit cards to help customers save money.
  • Use Crm to understand customers business and to log communication with customers.
  • Fix customer issues.
  • Visit job sites.
  • Use the MVP rewards program to track spend.
  • Use Smart customer service to make sure all customer needs are met.

Education

Baltimore City High School
Baltimore , MD

Skills

  • Account growth strategies
  • CRM utilization
  • Product knowledge
  • Problem solving
  • Relationship building
  • Time management
  • Account management
  • Sales
  • Strategic planning

Accomplishments

  • Received a tremendous amount of badges for sales, customer service and President's club.
  • Beat sph as a specialist every month.
  • Was the district trainer for Pro Supervisors and Specialists.
  • Helped Store#2589 win Store of the year for Region 1 for 2024 as the Pro Desk Supervisor. We beat sales plan by over $2.4 million with a plan percentage beat of 32% while also beating credit plan by 19%
  • As a result of the strong performance that I exhibited as a Pro Supervisor, I was recognized by my leaders as having potential for future opportunities.

Certification

  • Completed Consultative selling training in Troutman, NC at Lowe's Design Center.

Timeline

Account Manager

Lowes Pro Supply
04.2025 - Current

Department Supervisor

Lowes Home Improvment
12.2023 - 04.2025

Pro Sales Specialist

Lowes Home Improvment
06.2014 - 12.2023

Baltimore City High School

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Eric Walker