Eric Walker
Edgewood
Summary
Hardworking account manager with 11 years of experience working directly with contractors. Built relationships and trust with businesses using great customer service, time management and honesty. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Great at using CRM or Salesforce to learn about the business needs and opportunities for growth.
Overview
11
11
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Account Manager
Lowes Pro Supply
Abingdon
04.2025 - Current
- Managed customer accounts and built strong customer relationships.
- Developed sales presentations and proposals to address client needs.
- Resolved customer inquiries and issues in a timely manner.
- Analyzed market trends to identify opportunities for account growth.
- Maintained accurate records of all customer interactions in the CRM system.
- Analyzed client data and identified opportunities for growth.
- Visit job sites to learn more about the customer and their business needs.
- Partner with store and warehouse associates to make sure customer is taken care of.
- Conduct a minimum of 50 virtual and in person customer visits per week
Department Supervisor
Lowes Home Improvment
Abingdon
12.2023 - 04.2025
- Supervised Pro Desk to ensure sales growth and customer satisfaction.
- Trained most of the Pro Supervisors and Pro Specialists in the district.
- Trained store associates on the different business credit cards available and reward programs.
- Help build relationships with contractors shopping at the store.
- Visited job sites to understand the customers business and ways that Lowe's can provide value.
- Resolve customer complaints without having to involve upper management.
- Develop associates for future promotions.
Pro Sales Specialist
Lowes Home Improvment
Abingdon
06.2014 - 12.2023
- Assisted customers with product selection and home improvement solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Build relationships with contractors to help grow their spend at Lowe's.
- Leverage Lowe's credit cards to help customers save money.
- Use Crm to understand customers business and to log communication with customers.
- Fix customer issues.
- Visit job sites.
- Use the MVP rewards program to track spend.
- Use Smart customer service to make sure all customer needs are met.
Education
Baltimore City High School
Baltimore , MDSkills
- Account growth strategies
- CRM utilization
- Product knowledge
- Problem solving
- Relationship building
- Time management
- Account management
- Sales
- Strategic planning
Accomplishments
- Received a tremendous amount of badges for sales, customer service and President's club.
- Beat sph as a specialist every month.
- Was the district trainer for Pro Supervisors and Specialists.
- Helped Store#2589 win Store of the year for Region 1 for 2024 as the Pro Desk Supervisor. We beat sales plan by over $2.4 million with a plan percentage beat of 32% while also beating credit plan by 19%
- As a result of the strong performance that I exhibited as a Pro Supervisor, I was recognized by my leaders as having potential for future opportunities.
Certification
- Completed Consultative selling training in Troutman, NC at Lowe's Design Center.
Timeline
Account Manager
Lowes Pro Supply
04.2025 - Current
Department Supervisor
Lowes Home Improvment
12.2023 - 04.2025
Pro Sales Specialist
Lowes Home Improvment
06.2014 - 12.2023
Baltimore City High School
Similar Profiles
Benjamin CallowayBenjamin Calloway
Assistant General Manager at Lowes Pro SupplyAssistant General Manager at Lowes Pro Supply
Terry MullanTerry Mullan
Project Support Representative at Lowes Pro SupplyProject Support Representative at Lowes Pro Supply
STACEY HODGSONSTACEY HODGSON
Regional Director Operations Supply Chain at Lowes Pro SupplyRegional Director Operations Supply Chain at Lowes Pro Supply
Van TempleVan Temple
Assistant Restaurant General Manager at Duke's Travel PlazaAssistant Restaurant General Manager at Duke's Travel Plaza
Christina L. McHughChristina L. McHugh
Employment/OVR-Office of Vocational Rehabilitation Coordinator at Life Learning Center-NonprofitEmployment/OVR-Office of Vocational Rehabilitation Coordinator at Life Learning Center-Nonprofit