Erica Carter
Baltimore
Summary
To obtain a position within a company where I can utilize my healthcare skills and administrative qualities while helping to support various services within the job offering career advancement and placement opportunities. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Floor Associate
Walmart
07.2008 - 09.2009
- Greeted customers and help and located products
- Stocked items in various departments
- Unloaded merchandise when applicable
- Organized store shelves and displays.
- Stocked shelves with merchandise according to company guidelines.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves as needed throughout the day.
- Cleaned work areas regularly including sweeping floors and emptying trash bins.
Housekeeping
Safeguard Housekeeping
05.2004 - 07.2004
- Cleaned offices in professional business complexes
- Managed inventory of cleaning supplies
- Trained new employees on responsibilities and daily duties.
- Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
- Verified each completed room against standard plans to maintain consistency.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
Security Officer
Wackenhut Security
02.2001 - 03.2003
- Maintained safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
- Secured premises and personnel by patrolling property; inspecting building, equipment, and access points; permitting entry
- Maintained environment by monitoring and setting building and equipment controls.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Housekeeper
Broadway Services, Inc.
01.2000 - 07.2000
- Cleaned professional office buildings hospitals, kitchens, and other areas/locations as needed.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Sanitized all areas of the hotel lobby and public restrooms.
Education
Some College (No Degree) - Business Administration
Baltimore City Community College
BaltimoreCertified Community Health Worker - Healthcare
Star Community Health Solutions
Baltimore, MD11-2023
High School Diploma -
Patterson High School
Baltimore, MD06-1998
Skills
- Microsoft Word
- Computer analysis
- Customer Service
- Mail sort/distribution
- Loss Prevention
- Safety Protocol Knowledge
- Attentive to Detail
- Materials Handling
- Customer Engagement
- Shelf Stocking
- Product Knowledge Expertise
- Cleanliness and hygiene
Certification
- Art of Healthcare Awarded November 30, 2023
Timeline
Floor Associate
Walmart
07.2008 - 09.2009
Housekeeping
Safeguard Housekeeping
05.2004 - 07.2004
Security Officer
Wackenhut Security
02.2001 - 03.2003
Housekeeper
Broadway Services, Inc.
01.2000 - 07.2000
Some College (No Degree) - Business Administration
Baltimore City Community College
Certified Community Health Worker - Healthcare
Star Community Health Solutions
High School Diploma -
Patterson High School
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