Erica Ewell
Pocomoke City
Summary
OBJECTIVE: Self-motivated Production Team Leader seeking position with growing firm in which to put my excellent communications and Activity Leadership skills to work for company. Communicative Medical Receptionist offering 3 years providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedure adherence to achieve company and client objectives. Tech-savvy individual with in-depth software knowledge.
Overview
30
30
years of professional experience
Work History
Education Assistant
Worcester County Public Schools
Newark
02.2024 - Current
- Supported students with special needs during classroom activities and transitions.
- Facilitated student learning by providing one-on-one support during instructional time.
- Assisted students with various learning disabilities, such as dyslexia or autism.
- Maintained focused, inclusive, and supportive learning environments.
- Monitored student progress and reported observations to educational staff.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
Referral Coordinator/Authorization Coordinator
Tidal Health
Salisbury
09.2021 - 02.2024
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Selected by supervisor to train new hires on departmental processes and software.
- Collaborated with team members to identify and accomplish agency objectives.
- Resolved problems and delivered solutions.
- Answered questions and resolved concerns raised by both patients and specialists.
- Scheduled evaluations and procedures for patients.
- Assisted patients by answering questions and providing information regarding referrals.
- Entered confidential patient information and updated electronic records in database.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Notified ordering providers of denied authorizations.
- Maintained positive working relationship with fellow staff and management.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
Receptionist
Chesapeake Health Care
Pocomoke
04.2018 - 06.2021
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
Sales Associate
Hibbett Sporting Goods
Pocomoke City
08.2019 - 05.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Won store sales competition for the most outfits shoe combo, resulting in being the top sales store.
Production Team Leader
Bel-Art Products
Pocomoke
01.2007 - 04.2018
- Production team leader with excellent supervisory and communication skills understands what it takes to meet production and manufacturing goals.
- Strong ability to complete production assignments within project completion time frames.
- Assist department employees with daily production issues and reported issues.
- Oversee traceability and accuracy of items and components that are being constructed.
- Observe packing operations to verify conformance to specifications.
- Interpreted job work orders to employees and assigned duties.
- Inspect product in accordance to the proper specs with the Quality Assurance Department.
- Review work orders entering and leaving the department for defects in product and paperwork to ensure quality objectives are being met and that defects are not getting passed on or received from other departments.
- Work closely with the Planning department on the company’s internal Web Application.
- As Team Lead supervised efficiency, productivity and quality of operator’s output.
- Responsible for the safety and productivity of all production employees staffed.
- Ensure that all production job’s scheduled for completion id executed in a timely manner.
- Provide job training and guidance to new employees.
- Material Handling (pulling the appropriate components to fulfill the job order).
- Job issuance of the components to the job in the company’s Syteline software.
- Work with other departments doing the company’s physical inventory.
- Assist the department supervisor and the planning coordinator in determining any use of overtime.
- Maintain positive work environment and the reduction of rework and wasteful activities.
- Ensure personnel assigned are competent to perform task(s) assigned to them and provide the necessary guidance and training as required.
Security Guard
Kingdom Security
Worcester
01.2006 - 01.2007
- Security guard for the district court of Maryland.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
- Recorded required data for incident reports and files quickly and accurately.
Production Assembly
Trinity Sterile
Salisbury
01.2005 - 01.2006
- Setup of jobs to include label printing.
- Assembly of products for Sterile.
- Hard working and problem solving attitude towards challenging tasks.
Cashier
Walmart
Pocomoke
01.2002 - 01.2005
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
Cashier
Arby’s
Pocomoke
01.1997 - 01.2001
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
Education
Special Training Supervisor certification CPR certification Currently taking classes at - General Studies
Pocomoke High School, Everest University
2001
Some College (No Degree) -
Everest University - Tampa
Tampa, FLSkills
- Multi-line telephone skills
- Office equipment operations
- Business operations understanding
- Security understanding
- Multitasking and prioritization
- Data entry
- Relationship building
- Cash handling accuracy
- Merchandising knowledge
- Inventory control procedures
- Relationship selling
- Listening skills
- Outgoing personality
- Team player mentality
- Cash register operation
- Reliable and punctual
- Money handling
References
REFERENCES: Available upon request
Timeline
Education Assistant
Worcester County Public Schools
02.2024 - Current
Referral Coordinator/Authorization Coordinator
Tidal Health
09.2021 - 02.2024
Sales Associate
Hibbett Sporting Goods
08.2019 - 05.2020
Receptionist
Chesapeake Health Care
04.2018 - 06.2021
Production Team Leader
Bel-Art Products
01.2007 - 04.2018
Security Guard
Kingdom Security
01.2006 - 01.2007
Production Assembly
Trinity Sterile
01.2005 - 01.2006
Cashier
Walmart
01.2002 - 01.2005
Cashier
Arby’s
01.1997 - 01.2001
Some College (No Degree) -
Everest University - Tampa
Special Training Supervisor certification CPR certification Currently taking classes at - General Studies
Pocomoke High School, Everest University