Erica Goode
Catonsville
Summary
Dynamic catering manager with a strong background in event coordination and client service. Proven ability to optimize operations and enhance customer satisfaction through tailored solutions and effective communication. Committed to leveraging expertise to drive growth and exceed organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retail Manager
Sodexo Healthcare
Towson
09.2024 - Current
- Directed daily operations of healthcare facility retail environments, enhancing service delivery and operational efficiency.
- Mentored team members on customer service excellence, significantly enhancing guest experiences.
- Organized promotional events that elevated customer engagement and increased sales volume.
- Implemented stock replenishment strategies to manage inventory levels and reduce shortages.
- Negotiated favorable terms with suppliers and vendors to strengthen partnerships.
- Ensured compliance with health and safety regulations across retail settings, safeguarding customer and employee well-being.
- Utilized sales data analysis to identify trends, refining merchandising approaches accordingly.
- Facilitated team meetings to foster transparent communication and effectively resolve operational issues.
Sr. Catering Coordinator/ Manager
Compass Group
05.2022 - 09.2024
- Coordinated off-site catering and on-site events, overseeing menu planning and logistics.
- Ensured smooth execution of events, prioritizing operational efficiency and client satisfaction.
- Provided tailored catering solutions and presentations aligned with client requirements.
- Acted as the primary contact for clients to assess needs and preferences.
- Built strong client relationships, resulting in increased repeat business and referrals.
- Conducted site visits and pre-event meetings to address all details effectively.
- Integrated brand activation into catering events, enhancing client engagement and overall experiences.
- Collaborated with marketing teams to align messaging with event objectives.
- Cultivated vendor relationships to ensure high-quality food and supplies for events.
- Developed menus in collaboration with chefs, reflecting client preferences and dietary needs.
Catering Coordinator
Sodexo
Baltimore
08.2020 - 06.2023
- Maximized revenue by selling all aspects of conference centers to clients.
- Coordinated new and existing accounts to exceed revenue goals consistently.
- Assessed catering business opportunities to enhance revenue potential while aligning with customer expectations.
- Executed detailed banquet event orders with precision and oversight of catering operations.
- Partnered with chefs to design innovative menus and establish pricing for specialty offerings, driving customer satisfaction.
- Cultivated long-term client relationships leading to consistent repeat business.
- Facilitated monthly forecasting and annual budgeting with precise pace analysis to support financial planning.
- Researched competitors' products, services, and pricing to inform strategic business plans.
ADMINISTRATIVE OFFICER/ Coordinator
S S A
08.2014 - 10.2020
- Managed organization recruitment process independently, enhancing onboarding practices to ensure smooth integration of new hires.
- Developed position descriptions, rating criteria, selection justifications, and onboarding documents.
- Oversaw personnel actions to maintain compliance with personnel ceilings and regulations.
- Monitored expenditures by analyzing past data and projected programmatic needs; recommended adjustments to senior leadership.
- Formulated annual budget estimates and justifications for operating budget packages, aligning resources with organizational goals.
- Coordinated travel-related administrative tasks, including preparing travel orders and vouchers for staff.
- Conducted efficiency studies, recommending improvements in staffing and work methods to enhance productivity.
- Advised on automation benefits, streamlining administrative support and program operations for improved service delivery.
Business Manager/director of Operations
AKTIV WORLD OUTREACH MINISTRIES
01.2006 - 12.2015
- Led multiple projects for conferences/events, successfully delivering them on time and within budget.
- Coordinated personnel, contractors, and vendors to execute events that met objectives and client expectations.
- Cultivated strong relationships with service providers to enhance event operations and service quality.
- Confirmed all logistical preparations: registration, catering, audiovisual needs, and parking.
- Facilitated meetings with sponsors before and after events to gather insights.
Education
STATE DIPLOMA - BUSINESS AMINISTRATION & ACCOUNTING
Woodlawn High School
06-1999
Some College (No Degree) - Hospitality Administration And Management
Anne Arundel Community College
Arnold, MDSkills
- Store operations management
- Inventory management
- Sales forecasting
- Retail sales analysis
- Sales reporting tools
- Budget management skills
- Visual merchandising techniques
- Product display design
- Promotional campaign strategies
- E-commerce platform management
- Attendance integration
- Process improvement methodologies
- Continuous improvement practices
- Microsoft Office proficiency
- SharePoint tools
- Effective problem-solving
- Analytical thinking skills
- Performance metrics analysis
- Customer service tools
- Collaborative teamwork skills
- Team-building initiatives
- Supervisory experience
- Leadership capabilities
- Relationship management
- Self-motivated professional
- Multi-tasking abilities
- Strong written communication
- Retail compliance standards
Certification
- ServSafe
- Certified Project Manager
- Ethics and Corporate Compliance
- Employee Accountability & Performance Management and Measurement
- Cultural Awareness and Humility
- Organizational Emergency Response
- HIPAA
Timeline
Retail Manager
Sodexo Healthcare
09.2024 - Current
Sr. Catering Coordinator/ Manager
Compass Group
05.2022 - 09.2024
Catering Coordinator
Sodexo
08.2020 - 06.2023
ADMINISTRATIVE OFFICER/ Coordinator
S S A
08.2014 - 10.2020
Business Manager/director of Operations
AKTIV WORLD OUTREACH MINISTRIES
01.2006 - 12.2015
STATE DIPLOMA - BUSINESS AMINISTRATION & ACCOUNTING
Woodlawn High School
Some College (No Degree) - Hospitality Administration And Management
Anne Arundel Community College