Erica McKnight
Baltimore
Summary
Results-driven transportation professional with 10+ years of experience in public transit operations, safety compliance, and customer service. Proven ability to lead by example, train and mentor staff, and ensure adherence to DOT and organizational policies. Strong background in incident prevention, route efficiency, and passenger relations. Seeking to transition into a supervisory role to improve operational performance, safety standards, and team accountability.
Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transportation Operator
Maryland Transit Administration (MTA)
05.2015 - Current
- Safely operate transit buses while ensuring compliance with all federal, state, and local regulations
- Deliver high-level customer service, resolving passenger concerns and maintaining professionalism under pressure
- Conduct thorough pre-trip and post-trip inspections to ensure vehicle safety and readiness
- Maintain on-time route performance while adapting to traffic and service disruptions
- Support new operators by providing guidance on routes, safety procedures, and customer interactions (this adds a leadership angle)
- Recognized for consistent safety performance and successful recertification in safety training programs
Transportation Operator
Washington Metropolitan Area Transit Authority (WMATA)
09.2014 - 02.2015
- Ensured passenger and public safety by strictly adhering to transit safety policies
- Assisted customers with route navigation, schedules, and fare information
- Maintained schedule adherence in a high-volume transit environment
- Demonstrated strong situational awareness and quick decision-making during service delays
School Bus Driver / Trainer
City Wide School Bus Company
01.2011 - 09.2014
- Safely transported students while enforcing safety rules and maintaining discipline onboard
- Trained and mentored new drivers and bus aides on safety protocols and operational procedures
- Supervised staff and ensured compliance with DOT regulations
- Maintained detailed logs of routes, incidents, and student behavior
- Played a key role in improving team performance through hands-on training
Education
High School - Business Administration
Mergenthaler Vocational-Technical High School
Baltimore, MDSkills
- Team Leadership & Training
- Safety & Compliance (DOT, Transit Policies)
- Conflict Resolution & Customer Service
- Route Management & On-Time Performance
- Incident Reporting & Risk Mitigation
- Performance Monitoring
- Communication & Team Coordination
- Clean driving record
- Schedule management
- Effective communication skills
Certification
- Commercial Driver’s License (CDL) - Passenger Endorsement
- School Bus Endorsement
- Air Brake Endorsement
Timeline
Transportation Operator
Maryland Transit Administration (MTA)
05.2015 - Current
Transportation Operator
Washington Metropolitan Area Transit Authority (WMATA)
09.2014 - 02.2015
School Bus Driver / Trainer
City Wide School Bus Company
01.2011 - 09.2014
High School - Business Administration
Mergenthaler Vocational-Technical High School