Erica Mitchell Brown
Ft. Washington
Summary
Skilled bartender specializing in cocktail preparation and customer service. Proven track record of maintaining high sanitation standards and creating a welcoming atmosphere. Recognized for delivering exceptional service and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
VFW post 9619
Morningside
03.2025 - 08.2025
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to provide excellent service and enhance their experience.
- Processed cash and credit transactions accurately for customer orders.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
Bartender
TGI Fridays
Silver hill
02.2022 - 11.2024
- Prepared and served diverse cocktails and beverages to guests efficiently.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged with customers to deliver outstanding service and enhance experiences.
- Managed inventory levels, restocking supplies during peak periods as needed.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Processed cash and credit transactions accurately for customer orders.
- Adhered to health and safety regulations while serving alcoholic beverages responsibly.
- Executed opening and closing duties, including restocking supplies effectively.
Education
High School Diploma -
Ballou High School
Washington DC06-1989
Skills
- Cocktail preparation
- POS operation
- Inventory management
- Customer engagement
- Sanitation procedures
- Cash handling
- Time management
- Team collaboration
Certification
Pro Bartender School
Timeline
Bartender
VFW post 9619
03.2025 - 08.2025
Bartender
TGI Fridays
02.2022 - 11.2024
High School Diploma -
Ballou High School