Summary
Overview
Work History
Education
Skills
AREAS OF EXPERTISE
Timeline
Generic

Erica Watson

Baltimore

Summary

Human Resources Professional with extensive experience specializing in talent acquisition and change management. Proficient in Workday and employee relations, successfully led initiatives that improved organizational effectiveness and fostered a performance-driven culture. Achievements include increased employee engagement and retention across diverse teams.

Overview

16
16
years of professional experience

Work History

Human Resources Generalist

Choice Hotels International
01.2025 - Current
  • Served as strategic advisor to business leaders, supporting ten client groups.
  • Aligned HR best practices with business objectives in talent development and succession planning.
  • Advocated for change management initiatives to enhance organizational effectiveness.
  • Spearheaded talent analytics projects to enable data-driven decision-making within HR and business teams.
  • Cultivated a performance-driven culture through effective management and coaching of associates.
  • Facilitated onboarding processes to ensure new associates adapted to company culture.
  • Acted as subject matter expert for HR business workflows within Workday for Managed and Owned Portfolio.
  • Provided training and support on Workday functionalities, focusing on data accuracy for leaders.

Senior Human Resources Generalist

The Watson Housekeeping Group
06.2021 - 02.2024
  • Developed contractor and non-solicitation agreements for subcontractors to ensure compliance.
  • Established and managed hiring, onboarding, compliance, and payroll systems for efficiency.
  • Curated performance reward metrics and conducted feedback evaluations to enhance internal controls.
  • Spearheaded business outreach, facilitating contracts and relationships with clients and contractors.
  • Maintained personnel records, contract agreements, and compliance documentation.
  • Processed payroll and ensured data integrity through QuickBooks management.
  • Created employee handbook and conducted policy training sessions for staff.
  • Managed recruitment and retention strategies for cleaning contractors to optimize workforce.
  • Managed employee relations and resolved conflicts to promote a positive workplace culture.
  • Conducted recruitment processes to attract and hire qualified candidates effectively.
  • Implemented HR policies and procedures to ensure compliance with regulations.
  • Developed training programs to enhance employee skills and support career growth.

Recruiter

Phreesia
08.2020 - 05.2021
  • Full-life cycle recruitment for both technical and non-technical roles throughout the United States and Canada for a SaaS company.
  • Collaborated with hiring managers to define job requirements and candidate profiles.
  • Utilized applicant tracking systems to streamline candidate sourcing and management.
  • Conducted interviews and assessments to evaluate candidate qualifications and fit.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Explained job duties, compensation and benefits to potential candidates.
  • Negotiated salaries and other employment terms with successful applicants.
  • Identified best practices for recruiting process improvement.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.

Human Resources Generalist

Atlas Research LLC
07.2019 - 08.2020
  • Conducted comprehensive compensation analysis for Owner and CEO to identify pay disparities within the organization.
  • Liaised between broker and employees. Provided benefits strategy and recommendations. Worked with our broker on benefit renewals and packages for open enrollment.
  • Refined Annual Performance Appraisal process and supported large data migration from SharePoint to Paychex Flex Performance Management Module.
  • Spearheaded compliance training contract from cradle to grave and submitted business case and recommendation to the CEO & President to implement a 2-year compliance training platform which saved the organization $8,000.
  • Pioneered Diversity and Inclusion initiatives with the creation of D&I Policy and Committee Plan. Supported the creation and managed the implementation of the Tuition Reimbursement Benefit.
  • Moderated training on the new Performance Appraisal process in Paychex Flex. Worked within the Integrated Talent Management Team to restructure and create Career Manager Training and Career Development Guide for Atlas employees.
  • Piloted employee engagement programs such as the very first “Bring your child to work day” program which is now adopted and implemented at Atlas Research.
  • Revamped the onboarding process and conducted all new hire orientations. Ensuring all new hires were well informed of policies, procedures, benefits.
  • Maintained data integrity for HRIS system and personnel changes including salary and level adjustments.
  • Conducted exit interviews for outgoing employees and compiled a monthly report to C-Suite Leaders providing feedback and proposing new ideas for retention.
  • Managed employee recognition system Bonusly which recognizes employees’ performance and camaraderie through peer recognition.
  • Managed employee relations issues and championed both the employee and organization to address and resolve any workplace issues to ensure a safe, healthy, and thriving environment for all.
  • Promoted twice in three years due to work ethic and ability to take on additional responsibilities
  • Senior Human Resources Associate (July 2018-June 2019)
  • Human Resources Assistant (July 2017-June 2018)

Server & Cashier

Red Lobster
09.2009 - 07.2018
  • Provided exceptional customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to fulfill special requests and dietary needs.
  • Managed cash and processed payments efficiently at the end of meals.
  • Assisted in training new servers on restaurant procedures and customer service standards.
  • Resolved guest complaints quickly to enhance overall dining experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Talent Development Specialist

B. Frank Joy
10.2016 - 07.2017
  • Processed all I-9 verifications and completed manual HR document filings for over 250 employees.
  • Managed 401K plans through Fidelity.
  • Provided new hire orientation and set up HR Personnel and Benefits files.
  • Updated employee announcements board with upcoming activities, all-staff meeting announcements and policy updates.
  • Planned Employee Appreciation Events.
  • Assisted in the facilitation of random drug tests to ensure compliance with B. Frank Joy’s No Drug Policy.

Education

Master of Arts - Human Resources Development

Bowie State University
Bowie, MD
01.2018

Bachelor of Science - Sociology

Bowie State University
Bowie, MD
01.2016

Skills

  • Skillsoft and Precipio
  • Bonusly and QuickBooks
  • Excel and Paychex Flex
  • Workday and report writing
  • Jamis and Jazz HR
  • Greenhouse and ViewPoint by Vista
  • Viva Glint and Survey Monkey
  • SharePoint management
  • Korn Ferry competency certification
  • Workforce planning strategies
  • Change management implementation
  • Talent acquisition and onboarding
  • Exit interview processes
  • Employee relations management
  • Talent management practices
  • Employee engagement initiatives
  • Conflict resolution techniques
  • Team building activities
  • Training and mentoring programs
  • Manager coaching and training strategies
  • Policy optimization

AREAS OF EXPERTISE

  • Performance Management
  • Process Effectiveness
  • Associate Engagement
  • Benefits Management
  • Training & Development
  • Associate Relations
  • Talent Acquisition & Staffing
  • Coaching
  • Change Management
  • Strategy & Evaluation
  • Compliance
  • Associate Lifecycle Management

Timeline

Human Resources Generalist

Choice Hotels International
01.2025 - Current

Senior Human Resources Generalist

The Watson Housekeeping Group
06.2021 - 02.2024

Recruiter

Phreesia
08.2020 - 05.2021

Human Resources Generalist

Atlas Research LLC
07.2019 - 08.2020

Talent Development Specialist

B. Frank Joy
10.2016 - 07.2017

Server & Cashier

Red Lobster
09.2009 - 07.2018

Master of Arts - Human Resources Development

Bowie State University

Bachelor of Science - Sociology

Bowie State University

Similar Profiles

CREATE PROFILE
Erica Watson